Join Twilio as a Technical Support Engineer 2 - Accounts & Billing and support customers with account administration and billing inquiries. You'll work on escalations, troubleshoot issues, and collaborate with cross-functional teams to deliver world-class support.
Requirements
- Knowledge of Excel, SQL, and Zendesk
- Ability to address customer concerns and provide feedback in a friendly, diplomatic, and empathetic way
- Experience with troubleshooting and resolving QoS issues
- Strong knowledge of REST APIs and cloud solutions
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program