TwilioTW

Technical Support Engineer 2 - Accounts & Billing

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.

Twilio

Employee count: 1001-5000

Ireland only

Join Twilio as a Technical Support Engineer 2 - Accounts & Billing and support customers with account administration and billing inquiries. You'll work on escalations, troubleshoot issues, and collaborate with cross-functional teams to deliver world-class support.

Requirements

  • Knowledge of Excel, SQL, and Zendesk
  • Ability to address customer concerns and provide feedback in a friendly, diplomatic, and empathetic way
  • Experience with troubleshooting and resolving QoS issues
  • Strong knowledge of REST APIs and cloud solutions

Benefits

  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Ireland +/- 0 hours

About Twilio

Learn more about Twilio and their company culture.

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Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Founded in 2008, Twilio has over 1000 employees, with headquarters in San Francisco and other offices in Atlanta, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Melbourne, Munich, Malmö, Mountain View, Redwood City, Munich, New York City, São Paulo, Sydney, Melbourne, Singapore, and Tallinn.

Employee benefits

Learn about the employee benefits and perks provided at Twilio.

View benefits

Healthcare benefits

Medical, dental, and vision insurance

Equity benefits

Employee stock purchase program (ESPP)

Retirement benefits

50% match on the first 6% of base salary

Paid parental leave

12 months paid maternity and paternity leave.

View Twilio's employee benefits
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Twilio

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Twilio hiring Technical Support Engineer 2 - Accounts & Billing • Remote (Work from Home) | Himalayas