Business Operations Associate

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Business Operations Associate for our Digital Services & Security team.

About the job

As a Business Operations Associate, reporting to the Director of Business Operations, your role will be dynamic and multifaceted, requiring you to adapt to various projects and initiatives that advance our strategic objectives. You’ll contribute to driving operational excellence as well as organizational alignment, ensuring our teams remain agile and focused on what truly matters.
This position is part of our DS&S function, which includes our CyberSecurity, IT, and Corporate Security teams. You'll help bridge these diverse domains, ensuring coordination and strategic alignment across all DS&S operations. As part of the Business Operations team, you'll play a key role in connecting the dots and driving initiatives that support DS&S's mission to enhance enterprise performance and deliver critical value to the organization.

Responsibilities

In this role, you’ll:

• Collaborate with leadership to establish goals, monitor performance against targets, and provide actionable recommendations.
• Assist in organizing and delivering regular operational and strategic reviews on time by coordinating with key stakeholders.
• Facilitate cohesive communication and reporting on projects and initiatives, leveraging data-driven insights.
• Collaborate with cross-functional teams to drive process improvements and operational excellence.
• Aid in financial management tasks, including budgeting and investment frameworks, in collaboration with finance partners.
• Participate in talent development and cultural engagement initiatives alongside HR, ensuring alignment with strategic priorities.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years of experience in a business-strategy role or similar (management consulting, banking, operations at a start-up, etc.)
• Strong adaptability and ability to proactively work independently.
• Excellent interpersonal skills, capable of building relationships with stakeholders at different levels.
• Excellent verbal and written communication skills in English.
• Experience with data analytics tools to visualize data, make data-driven decisions and provide actionable insights from analysis (e.g. Excel, Tableau).
• Experience in developing, tracking, and analyzing performance metrics, KPIs, and OKRs to drive data-informed decision-making.

Desired:

• Demonstrated ability to successfully balance and manage diverse responsibilities.
• Proficiency in using collaboration, productivity, and project management tools (e.g. Jira, ServiceNow).
• Experience in cross-functional project leadership, facilitating collaboration across multiple departments.
• Experience in budget management and providing insights to optimize financial resources.
• Experience in the technology industry or working with a CyberSecurity or IT function.

Location

This role will be remote, and based in Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• Based in British Columbia. : $88,900 - $111,100

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].