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TrulieveTR

IT Service Desk Supervisor

Trulieve is a leading, vertically integrated cannabis company and multi-state operator in the U.S., with a focus on providing a wide range of medical and adult-use cannabis products.

Trulieve

Employee count: 5000+

United States only

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Trulieve is seeking an IT Service Desk Supervisor to manage a team of Service Desk Technicians, providing end users and customers with technology support. This role involves process management, talent management, and operational oversight to ensure high customer satisfaction and cost optimization. Trulieve focuses on natural and trusted patient care, particularly in the treatment of seizures and muscle spasms. The position offers remote work.

Requirements

  • Associate or bachelor’s degree required or equivalent experience
  • ITSM and/or ITIL certified preferred
  • Excellent communication and interpersonal skills
  • Teamwork and collaboration ability
  • Problem-solving and customer service focus
  • Ability to multi-task and work under pressure

Benefits

  • Paid time off
  • Comprehensive benefits package

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level
Manager

Location requirements

Hiring timezones

United States +/- 0 hours

About Trulieve

Learn more about Trulieve and their company culture.

View company profile

The story of Trulieve is a narrative of remarkable growth and strategic leadership in the burgeoning American cannabis industry. Its journey began in 2015 when it was awarded the first medical marijuana license in Florida. This pivotal moment set the stage for what would become a dominant force in the state's market. The following year, in 2016, Trulieve completed its first sale, officially marking its entry into serving patients. From these initial steps, the company, under the guidance of CEO Kim Rivers, embarked on a path of rapid expansion, deeply rooted in a patient-centric and community-focused ethos. The company's early strategy was to establish a strong, vertically integrated 'seed-to-sale' operation in its home state of Florida. This approach, which involves cultivating, processing, and distributing its own products, allowed for stringent quality control and a consistent customer experience, which quickly built a loyal patient base.

As the legal cannabis landscape evolved, so did Trulieve's ambitions. The company went public on the Canadian Securities Exchange in September 2018, a move that provided the capital for a more aggressive national expansion. A transformational milestone occurred in 2021 with the acquisition of Harvest Health & Recreation Inc. This monumental, multi-billion dollar deal instantly propelled Trulieve to the forefront of the U.S. cannabis market, making it the largest and most profitable multi-state operator at the time. The acquisition significantly broadened its footprint, adding established hubs in the Southwest and Northeast to its strong base in the Southeast. This strategic expansion wasn't just about acquiring dispensaries; it was about integrating cultivation and production facilities to maintain its core principle of controlling the entire supply chain. Today, Trulieve operates in numerous states, serving both medical patients and adult-use customers, and continues to be a major advocate for cannabis policy reform, all while staying true to its founding mission of providing natural relief and enhancing lives through cannabis.

Employee benefits

Learn about the employee benefits and perks provided at Trulieve.

View benefits

Veterans Discount

Special discount for veterans.

Vision Insurance

Vision insurance for eye care needs.

Dental Insurance

Dental coverage, including orthodontia.

Medical Insurance

Comprehensive medical insurance coverage.

View Trulieve's employee benefits
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Trulieve

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Trulieve hiring IT Service Desk Supervisor • Remote (Work from Home) | Himalayas