United States onlyAbout This Role
We are looking for a Technical Operations Manager to serve as the operational heartbeat of our team. This is a "player-coach" style role where you will balance high-level process architecture with hands-on execution. You will be responsible for taking our existing workflows and moving them into a high-functioning Jira environment, ensuring team accountability, and identifying opportunities to automate manual tasks. We need a seasoned professional who is equally comfortable troubleshooting a daily technical validation as they are providing a strategic status update to a client.What You’ll Do
Architect the Workflow: Immediately take the lead on establishing our project management ecosystem in Jira. You will define the processes, create the timelines, and ensure the system is built for long-term scalability.
Drive Team Accountability: Act as the "Orchestrator" for the team. You’ll ensure that delegated tasks are moving forward, deadlines are respected, and blockers are removed before they impact delivery.
Optimize and Automate: Run our daily operations with an eye for improvement. You will identify repetitive manual processes and implement automation solutions to increase our team’s velocity.
Own Daily Execution: Manage the essential "non-automatable" tasks. From troubleshooting to validation, you’ll ensure that the daily engine of the business is running smoothly and reliably.
Be the Client Voice: Serve as a trusted point of contact for our clients. You will translate complex internal progress into clear, professional weekly status updates and interface directly with partners to ensure their needs are met.
Bridge the Technical Gap: Use your technical fluency to navigate the nuances of our stack—knowing when an issue lies within an API, an SFTP transfer, or a process logic error.
Who You Are
An Operational Veteran: You are a "seasoned pro" who has been in the trenches. You have 5+ years of experience in technical project management or operations and can handle high-stakes tasks with composure.
A Jira Power User: You don't just use Jira; you know how to build it. You have a proven track record of setting up project management systems from scratch that teams actually want to use.
Meticulous Metrics Master: You don’t settle for “out of the box” reporting - you’re the type that knows the “right data” at the right time can drive incredible insights and uncover opportunities.
Relentlessly Organized: Your follow-up skills are legendary. You take pride in "closing the loop" and ensuring that no detail—no matter how small—slips through the cracks.
Technically Curious: While you don't need to be a developer, you speak the language. You understand technical concepts like APIs and data transfer protocols, allowing you to troubleshoot effectively.
A Practical Problem-Solver: You are willing to "get your hands dirty." You understand that while automation is the goal, the daily work must be done with excellence today.
An Elite Communicator: You can take a room full of technical jargon and distill it into a concise, professional update that gives clients (and leadership) total confidence.
AR and MX only
MX and US only