Operations Implementation Associate

About Trove Recommerce

Recognized in 2020 by FastCo as one of the world's most innovative companies, Trove powers resale for the world's most inspired brands and retailers. We provide brands with the technology and logistics to own the secondary market for their products. With our white-label capabilities, our partners reap the rewards of managing their own resale market by accelerating long-term revenue, increasing customer loyalty, gaining new customers and boosting store and site traffic. Resale is a revenue and customer engagement opportunity growing at 5 times the rate of e-commerce and 21 times the rate of traditional retail. We power in-store and online retail for leaders such as Patagonia, REI, Eileen Fisher, Arc’teryx, Allbirds, Carhartt, Michael Kors, Levi’s, and more.

About the Supply Chain Logistic Associate role

As an Supply Chain Logistic Associate, you will be responsible for developing reverse logistics supply chain and warehouse solutions for new and existing brand partner relationships using Trove’s patent technology. You will need agility as you anticipate and translate customer needs into operational processes, software solutions and program implementations. Your main objective is to develop innovative and realistic logistics solutions that meet the customer’s requirements in terms of cost and performance. These solutions consist of 3PL onboarding, warehouse software implementations and new program operational requirements.

What You’ll Do

• Develop and implement supply chain and warehouse solutions for new and existing brand partners.
• Anticipate and translate customer needs into operational processes.
• Manage systems and workflows for physical products, ensuring efficiency and quality.
• Build and maintain strong relationships with internal and external stakeholders.
• Adapt quickly to changing priorities and conditions, effectively managing complexity and change.
• Ensure no important details slip through the cracks with strong attention to detail.
• Proactively surface and address issues and areas of potential risk.
• Balance speed with quality and accuracy, providing daily and weekly visibility to team performance against goals.
• Drive continuous improvement in efficiency and quality.
• Support the final stages of the sales process by scoping and implementing appropriate production center services for new partner programs.
• Drive the integration of new partner merchandise into our single-SKU production workflows.
• Collaborate with cross-functional Trove team members to meet partner needs and ensure repeatable outcomes for new initiatives and special projects.
• Investigate new program services for existing and new partners.
• Collaborate with production center managers to map new partner merchandise flow through processes.
• Test new methods of processing to meet partner and company requirements such as customer buying experience, processing speed, and listing cost.
• Produce and organize documentation to support the integration of new partners into existing workflows.
• Advise the Partnerships Business Development teams on best practices and educate them on how to use our solutions to meet partner requests.
• Demonstrate excellent follow-through on a variety of tasks such as data collection, reporting, workflow experimentation, and other projects as needed.

Experience You Bring

• Minimum 1 year of experience in warehousing, distribution, supply chain or 3PL industries.
• Minimum 1 year of experience managing systems and workflows for physical products.
• Understanding of warehouse management software.
• 3PL and vendor management experience.
• Strong problem-solving skills and ability to cope effectively with complexity and change.
• Demonstrated experience managing multiple, different work streams at once.
• Strong relationship-building and communication skills; able to build trust with internal and external stakeholders.
• Adaptable and able to adjust quickly to changing priorities and conditions.
• Strong attention to detail, ensuring important details do not slip through the cracks.
• Proactively surfaces and addresses issues and areas of potential risk.
• Passionate about recommerce, reverse logistics, and the circular economy.
• Experience in a warehouse environment, manufacturing, or processing is a plus.

Why Work Here?

• Flexible Remote Workplace - Trove’s flexible schedule and remote workplace allows employees more freedom in their schedule, which is invaluable when it comes to attending to the needs of personal and work life needs.
• Flexible PTO - Our flexible vacation company policy allows employees to take leave as they need.
• 401K - Employees can set aside pre-tax dollars to invest in a qualified retirement investment plan.
• Medical/Dental/Vision plan options
• Equity/Share Options - The longer the employee works, the more stocks become available to purchase.
• Learning Fund - Exempt employees have access to a pool of funds to support execution of their self-development goals and objectives.
• Partner Discounts - Enjoy eligibility for Pro Accounts and various partner discounts from Patagonia, Arcteryx and Eileen FIsher
• Mission Driven - Work alongside passionate people to build the leading recommerce infrastructure and the circular economy.

Trove is committed to creating an equitable and transparent workplace. The annual compensation range for this position is $68,128-$96,388 plus equity. Final compensation will be determined based on experience, location and skills and may vary from the range listed above.

Trove is proud to be an equal opportunity company but we don’t want to stop there. We strive to be an anti-racist company and we believe that diversity and gender balance will help us reach our full potential. At Trove we are building a company where we are not only proud of our mission, but how we are pursuing it. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status and we will consider qualified applicants with arrest and conviction records for employment.