United States onlyAbout the Company
Relay Robotics provides autonomous delivery robot solutions that improve operational efficiency, staff satisfaction, and patient care across leading healthcare systems. Our platform automates intra-facility transport workflows such as lab samples, medications, supplies, pharmacy runs, dietary deliveries, and more, enabling hospitals to streamline operations and reallocate staff to higher-value tasks.
We partner with major health systems nationwide and are growing quickly. We’re looking for a strong healthcare-oriented leader to drive enterprise deployments, adoption, and expansion.
Role Overview
The Enterprise Solutions Associate supports the full customer lifecycle—from pre-sales assessment through deployment, training, adoption, and post-salesexpansion.
This is a cross-functional role ideal for someone with experience inoperations, technology implementation, field support, or workflow design, who is excited to work directly with hospitals and cutting-edge robotics. You will help deliver successful deployments, train hospital staff, analyze utilization, and assist in identifying new opportunities for workflow automation.
Pre-Sales & Solution Support
- Assist in gathering customer requirements, workflow details, and site information.
- Support solution architects in preparing diagrams, assessments, and configuration plans.
- Participate in customer discovery calls and pre-deployment planning sessions.
Implementation & Deployment
- Support project managers in executing deployment plans and tracking progress.
- Assist with on-site robot setup, route mapping, testing, and configuration.
- Prepare documentation, schedules, and resource plans for go-live activities.
- Help coordinate cross-functional work between Engineering, Field Ops, and Customer teams.
Training & Adoption
- Deliver or support training sessions for hospital staff across labs, pharmacy, and support services.
- Help create training materials, job aids, and workflow guides.
- Monitor early usage, gather feedback, and help customers reach stable adoption.
Post-Sales Support & Expansion
- Track utilization metrics, delivery volumes, and customer feedback.
- Identify opportunities for workflow optimization or new use cases.
- Assist senior team members in preparing expansion proposals and recommendations.
- Maintain strong working relationships with customer champions and departments.
Internal Coordination
- Document best practices, lessons learned, and customer requirements.
- Provide field feedback to Product and Engineering teams.
- Support the creation of deployment playbooks, checklists, and internal processes.
Qualifications
- 1–3 years of experience inoperations, technology support, field services, or solution delivery.
- Strong communication skills and comfort working directly with customer stakeholders.
- Ability to manage multiple tasks, coordinate with cross-functional teams, and work independently.
- Willingness to travel to customer sites (20–40%).
Preferred
- Experience with hardware/software deployments, mobile devices, or automation technology.
- Previous exposure to logistics workflows, hospital support services, or clinical project work.
- Experience delivering training or supporting end-users in a healthcare environment.
- Located in state of Florida
Success Metrics
- Timely and accurate support for deployments and go-live activities.
- Strong training delivery and early adoption outcomes.
- Reliable documentation, tracking, and communication across projects.
- Positive customer interactions and strong feedback.
- Contribution to process improvements and deployment best practices.
Why Join Us?
Be part of a pioneering robotics company that’s transforming healthcare.
Work with a collaborative, passionate, and smart team.
Play a key role in scaling an innovative technology that’s reshaping industries.
Enjoy a dynamic, mission-driven culture where your impact is tangible.
If you're excited by the opportunity to revolutionize healthcare through robotics and want to work in a high-growth environment, we’d love to meet you.
Apply today to join Relay Robotics!
Relay Robotics is proud to be an equal opportunity employer.
