IT Coordinator - Contract

ABOUT US

TribalScale is a global digital innovation firm that helps enterprises adapt and thrive in the digital era. Through Agile practices we build best-in-class digital products, transform digital products, and we elevate renowned startups. We are a hybrid company headquartered in Toronto with employees across North and South America. We work across a wide variety of platforms, including:

• Mobile & Web (iOS, Android)
• Voice User Interfaces (Amazon Alexa, Google Home
• Connected Cars and Homes
• OTT (Roku, Fire TV, Android TV, tvOS)

Join us on our mission to right the future!

YOU ARE:

• A tech savvy problem solver with a keen eye for detail and a passion for technology.
• A self motivated and driven individual who thrives in dynamic environments, always ready to tackle new challenges.
• Highly organized, with a talent for managing multiple tasks efficiently and a knack for keeping things in order.
• A proactive learner, eager to stay ahead of the curve with the latest IT trends and best practices.
• An excellent communicator, capable of explaining complex technical issues in simple terms and collaborating effectively with team members across departments.
• A strategic thinker, with the ability to see the bigger picture and plan IT initiatives that align with organizational goals.
• Flexible and adaptable, comfortable with in-office days two times monthly, and responsive to real time communication needs.
• A team player, dedicated to supporting your colleagues and contributing positively to the workplace culture.

WHAT YOU’LL DO:

• Work 5 hours per week with flexibility to do up to 10, as needed
• Comprehensive IT Setup & Management: Lead the initial setup and ongoing management of accounts, laptops, and essential tech resources for all employees, guaranteeing an efficient digital workplace.
• Device Lifecycle Coordination: Oversee the preparation of devices for shipment, manage returns, maintain a meticulous inventory, and ensure our tech assets are well organized and cared for.
• Subscription Oversight: Proactively manage IT subscriptions, including tracking renewals and optimizing our tool suite to eliminate unused resources, ensuring cost effectiveness and relevance.
• Strategic Training Initiatives: Design and implement an IT training calendar for the TribalScale team, focusing on fostering best practices in areas such as password management and cybersecurity awareness.
• Troubleshooting & Support: Offer expert troubleshooting and problem solving services, including bi-monthly in-office days to address on site IT needs, ensuring our infrastructure always supports peak performance.
• Real-Time Communication: Maintain a responsive presence on Slack for IT support and foster team collaboration through knowledge-sharing channels, promoting a culture of accessibility and continuous learning.

WHAT YOU’LL NEED:

• At least 3-5 years of experience in IT support, network administration, or a similar role with hands-on experience in managing IT infrastructure, including hardware and software troubleshooting, setup, and maintenance.
• A bachelor’s degree in Information Technology, Computer Science, or a related field is preferred. Alternatively, a combination of relevant education and hands-on experience may also be considered.
• Demonstrated experience in managing IT projects, including planning, executing, monitoring, and closing projects. Familiarity with project management tools and methodologies is a plus.
• Proven track record in managing the lifecycle of technical equipment, from procurement and setup to inventory tracking and disposal. Experience with device management software and best practices is essential.
• Knowledge of IT security protocols, data protection laws, and compliance requirements. Experience in conducting IT security training and awareness programs is highly desirable.
• Experience in managing software subscriptions, license agreements, and relationships with IT vendors, ensuring cost effective utilization of services and compliance with contractual obligations.
• Excellent written and verbal communication skills
• Genuine desire to learn new skills and implement learnings into practice
• Comfortable working in a fast-paced environment, capable of adapting to changing priorities and maintaining high performance under pressure.
• Strongly organized and detail-oriented
• Proficiency in GSuite

WHAT WE’D ALSO LOVE TO SEE:

• Professional IT certifications
• Experience in an agency environment
• Experience building projects or processes from the ground up
• An understanding of generative AI’s impact on the world of today and tomorrow
• Early adopter of new technology and gadgets

SALARY:

• $25.00 - $30.00CAD per hour

WHAT’S WAITING FOR YOU HERE:

• We are a diverse collective of people, and collaboration is key to our process.
• We don’t work for our clients, we work with them. We’ve helped Ford, Recipe, McCain, Manulife, Dish Network, ABC News, CBS Radio, the PGA Tour, CIBC, AAA, and more.
• Our team led the mobile revolution, and now we’re pushing the boundaries with emerging technology and we’re transforming companies.
• Everyone brings something valuable to the table and we empower each other to be a change-maker.
• We live by our values, meritocracy, empowerment, and transparency, and we recognize that diversity is our strength.
• Our mission is right the future and that informs every facet of what we do

YOUR BENEFITS:

Grab a coffee; it’s a long list.

• Competitive salaries and vacation time
• Excellent group benefits (100% coverage for medical, dental and vision)
• Personal professional development budget
• Generous maternity and paternity leave policies
• We close the office for end-of-year holidays
• Take your birthday off
• Fitness perks like ClassPass and GoodLife corporate discount
• Toronto Bike Share Program
• Online veterinarian visits through Vetster
• Mental health benefits such as subsidized counseling through Inkblot
• Work-from-home reimbursements
• Referral bonus

MEET YOUR COLLEAGUES:

• Friday demos: show off your work
• Remote activities: online contests, movie nights, group fitness and more
• Social events: Bonfires, casual drinks, sports nights and more
• Quarterly team events: axe-throwing (no casualties yet), beach day, and more

WE HAVE, AND PROUDLY SUPPORT, A DIVERSE WORKFORCE

• TribalScale is proud to be an equal opportunity employer and workplace.
• We welcome and encourage applications from people of all backgrounds. We’re committed to providing equal employment opportunities regardless of nationality, ethnicity, religion, gender identity, sexual orientation, age, marital status or disability.
• If you require accommodation during your recruitment or employment for any reason, please let us know so we can do whatever we can to accommodate you.