Associate Project Manager

Who we are:

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

Why join our team?

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

What you will be doing:

Associate Project Managers engage directly with clients to ensure the successful delivery of projects across a broad range of product offerings. They hold overall responsibility for the financial performance, quality, and client satisfaction of each engagement with Illumia’s Integrated Payments software.

Associate Project Manager plays a key role in the success of Illumia Global Services by leading client engagements and ensuring successful project delivery. Key responsibilities include:

• Accountability for overall performance and delivery of defined scope(s) of work as indicated by customer satisfaction, quality of products and/or services provided, level of profitability attained, and other such measures as may be designated.

• Serves as primary customer contact and manages overall company customer interface relationships for defined scope(s) of work to ensure responsiveness to customer needs and effective professional conduct.

• Serves as the conduit between stakeholders (internal and external customers) and the project implementation team through which requirements flow.

• Preparing project kickoff presentation decks, agendas, project plans and client workbooks and coordinating with the sales, client management and sales support teams to arrange project kick off calls.

• Scheduling meetings, documenting, and distributing agendas, call notes, and requesting resources to support client projects.

• Implement and manage project changes and interventions to achieve project outputs.

• Ensures timely project communication and appropriate generation, collection, dissemination, and storage of project information.

• Plans for Resource Management: acquires and manages team resource needs making the most effective use of people involved with the project – this entails day-to-day team management, team communication and maintains a high-performance goal-orientated attitude.

Who you will work with:

Illumia’s Global Services team works with external clients to solve a wide variety of technology challenges. Using both industry standards and cutting-edge technologies our consultants develop innovative, custom solutions that extend, enhance and integrate Illumia’s enterprise products. Consultants work in a dynamic, fast-paced environment, and interface directly with clients to define clear requirements, draft specifications and implement high-quality software solutions. In addition, Global Services also provides exceptional customer support for all levels of customer issues.

What You’ll Bring:

• Bachelor’s degree in Business Administration or Project Management.

• 2-3 years proven experience in program or project management leading clients and team members through large complex system implementation and integrations.

• Demonstrated success working in a fast-paced, dynamic work environment such as management consulting.

• Client interfacing responsibilities in a management consulting setting demonstrating strong client relationship skills – ability to partner with technical as well as project leaders from client organizations to drive overall solution, manage issues/risks/dependencies and facilitate schedule/scope conversations.

• Experience managing the scope of projects – budgetary responsibilities highly preferred.

• Demonstrated communication, presentation skills, analytical and problem-solving skills, short term, and long-term planning skills.

• Strong client relationship skills – ability to partner with technical as well as project leaders from client organizations to drive overall solution, manage issues/risks/dependencies and facilitate schedule/scope conversations.

• Has strong general computer skills (Microsoft Office, web applications, etc.)
• Has strong client relationship skills – ability to partner with technical as well as project leaders from client organizations to drive overall solution, manage issues/risks/dependencies and facilitate schedule/scope conversations.
• Confident speaker and team player attitude.

Preferred Qualifications

• Experience in the Higher Education Industry

Essential Functions of the job:

The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.

What is good to know:

• 25% travel as needed – Further advancement will require travel up to 50%

Competencies and Behaviors

• Humble: The right leaders for Illumia don’t need to own the spotlight — they share credit, define success collectively, and are quick to elevate the contributions of others. This is a company that still writes its story. The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.

• Hungry: We are not looking for caretakers. We are looking for leaders who are restless about what’s possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks.

• Smart: At Illumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of customers with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out.

This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.

What you get when you join our team:

• Flexible time off to include paid holidays and volunteer time.

• Robust health, dental, and vision insurance plans on your first day of employment

• Comprehensive employee assistance program (EAP)

• Employer-paid life insurance/AD&D/short-term and long-term disability insurance 

• Flexible spending account (FSA) or health savings account (HSA) 

• Matched 401(k) 

• Employee stock purchase plan

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.