United States onlyAbout Trala:
Trala is a tech-powered online music school for adults. Founded in 2017, our mission is to make life-changing music education accessible to every single person on Earth.
Almost everyone picks up an instrument at some point in their life, but accessible, affordable lessons are almost impossible to find, especially for adult learners and people who don’t live in big cities. Adults are actively kept from learning by teaching methods solely aimed at kids.
Our strategy is to:
- Be the brand-name online music school that everyone knows.
- Make it unbelievably easy to join music classes as an adult.
- Teach in playful, non-judgmental ways that lead to personal transformation.
Trala has created a new type of music lesson. We nurture accessible, playful spaces where music learners can be artistic without judgment. Every interaction with Trala (including this job description) should be human, joyous, and truthful. Trala lessons are spaces where you can fully be yourself, and as a bonus, you learn how to play beautiful music.
Trala has taught thousands of students in 50+ countries and received support from top musicians and investors such as the CEOs of Duolingo, Reddit, LinkedIn, and Figma.
We’re headquartered in Chicago and this is a remote position.
The Role:
As one of Trala’s Enrollment Advisors, you will be responsible for bringing in new Trala music students by taking onboarding sales calls during agreed upon shifts (at least 20 hours per week). You will send texts and emails to students reminding them of the call, call students at time of appointment, and follow up with a text or email outlining next steps for students. You will also respond to students who request to be contacted immediately. After each conversation, you will enter details of the call into Trala's sales CRM which provides that information on the student’s background to their new teacher. Your goal as the Enrollment Advisor is to enroll at least three new students per 4 hour shift. You will be provided with an initial 2–3 days of training on the sales script, sales procedures, and use of the CRM and telephony software. In addition, there will be continuous training, live coaching, and call reviews on a weekly basis to refine your skills.
Responsibilities:
- Conduct live calls with prospective students and successfully match them with Trala teachers
- Consistently and effectively nurture each lead in the sales pipeline
- Strive to enroll at least 3 students per 4-hour shift
- Attend training sessions with the Director of Sales to practice, refine, and demonstrate mastery of the script and how to handle objections
- Submit asynchronous practice recordings to develop skills of each section of the sales script
- Complete student notes and data entry in the sales CRM for each call
You'd Be A Great Fit If:
- You are a high-energy, self-starter with an infectiously positive attitude
- You love music and believe that music in meant for everyone
- You are ambitious, motivated, and sales-minded
- You are someone who is a team player, responds positively toward feedback, and excels in a results driven environment
- You are a problem solver and critical thinker with fantastic verbal communication skills
- You’re a good listener and empathetic to the needs of potential new students
Why Trala?
- You'll get to talk on a daily basis with diverse students all over the world. Trala lessons deeply impact our students’ lives.
- Trala is building a community of incredible educators and musicians, who are collaborating to reinvent music lessons and break down traditional barriers to entry.
- Trala is funded by amazing people like the CEOs of Duolingo, Reddit, LinkedIn, and Figma. These folks are leaders in education & growth and are our mentors.
- Read up about our amazing teachers at www.trala.com/teachers and about our team at www.trala.com/about.
Requirements
- Minimum 3 years of experience in a music related field
- Ability to understand and communicate fundamental musical concepts
- Excellent communication, interpersonal, problem-solving, and organizational skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to problem solve on a live call
- Ability to work weekends and evening hours
- A degree in music is preferable but not necessary
- Fluent in English and based in a North American time zone
- Fluent in Spanish would be an advantage
Benefits
Pay Structure:
This is strictly a commission based position. Commission ranges from $15-$100 per conversion depending on the subscription level that the new student signs up for on the onboarding call. Half of the commission is paid when the sale is made, the other half paid after the student takes their first lesson (typically 7–14 days after the call). Administrative hours (attending training sessions) are paid at $25 per hour. Our pay schedule is every two weeks.
Some of the people you'll be working with:
Brian: Composer, Keyboardist, Conductor, and proud father. Loves to perform all styles of music and write music for documentary films. Avid movie buff and super-amateur chess player. Has an Emmy but won’t bring it up. On the freaking Academy for the GRAMMYs.
Aaron: Singer, guitarist, songwriter, teacher, seeker. Down with books made of paper, largemouth bass, saying “yes, and”, Buckeyes, and The Beatles.
