Lead Operations Manager

About Tort Experts

At Tort Experts, we are redefining the landscape of performance marketing in the legal sector. Our mission is to democratize access to information for individuals who have been injured, connecting them with law firms that can truly advocate for their rights and achieve successful outcomes. As an innovative, vertically integrated legal case acquisition marketing company, we leverage cutting-edge technology, data-driven insights, and a commitment to transparency to disrupt the status quo.

Joining Tort Experts means becoming part of a dynamic team that is passionate about making a meaningful impact. We pride ourselves on fostering a collaborative environment where creativity thrives, and every team member plays a vital role in connecting qualified claimants with the representation they deserve. If you’re looking for a workplace where your contributions can truly make a difference, and where innovation meets purpose, Tort Experts is the perfect place for you.

About the role

The Lead Operations Manager will oversee and optimize the lead generation and intake process, ensuring smooth coordination between marketing, lead operations, and intake teams. This role will be responsible for monitoring lead flow, identifying and resolving bottlenecks, improving data tracking, and ensuring high lead quality and conversion rates. This role requires strong analytical skills, technical know-how, and a process-driven mindset to enhance the efficiency and effectiveness of our lead operations.

The ideal candidate will have experience in lead generation, performance marketing operations, and intake process management with a deep understanding of how to track, analyze, and improve lead flow through automation, reporting and quality control measures.

What you'll do

• Monitor and analyze lead performance data, identifying trends, inefficiencies, and opportunities for improvement.
• Set up and configure lead flow processes, ensuring proper routing between marketing and intake.
• Optimize automation and integrations between platforms.
• Make configuration changes and troubleshoot issues within lead tracking systems to ensure seamless operations.
• Create and refine standard operating procedures (SOPs) for lead intake, reporting, and quality control.
• Collaborate with marketing and tech teams to improve lead targeting and ensure accurate tracking.
• Identify and implement process improvements, enhancing efficiency and reducing errors in lead management including standing up alerts and response plans.
• Provide strategic insights to leaderships, recommending data-driven optimizations for lead generation and intake processes.

Qualifications

• Experience in lead generation operations, performance marketing, or intake process management (mass tort legal industry experience is a plus).
• 3+ years of experience in operations management with a focus on digital lead flow and intake processes.
• Strong technical and analytical skills, will experience working in ClickUp, Looker, Tableau, or other reporting tools.
• Familiarity with Salesforce, HubSpot, or other CRM/lead management platforms.
• Strong problem-solving and decision-making abilities in a fast-paced environment.
• Ability to troubleshoot issues in lead routing, intake systems, and reporting dashboards.
• Excellent communication and collaboration skills to work cross-functionally with marketing and intake teams.
• Meticulous attention to detail with a passion for operational efficiency.
• Experience in mass tort, legal marketing, or high-volume lead processing is a plus.

Benefits

• Uncapped quarterly profit-sharing bonuses based on company performance
• 100% company-paid monthly premiums for Fortune 500 level quality insurance plans for you and any/all dependents (US based employees):
• • medical (Aetna)
  • dental (Guardian)
  • vision (Guardian)
• 100% company match on any employee contributions to either HSA or FSA flex benefits plans (US based employees):
• • $500 free FSA company contribution, even if $0 employee contribution
• 401k plan with full company match of up to 6% of salary and no vesting period required (US based employees)
• Unlimited paid time off with planned role/responsibilities coverage
• Work from home equipment budget (at company's discretion)
• Forever remote work environment

Why Join Us?

At Tort Experts, we believe in empowering our team members with growth opportunities, a flexible work environment, and the chance to make a tangible impact. If you thrive in fast-paced environments and are driven, client-focused, and eager to contribute to our mission of connecting clients with top-tier legal representation, we’d love to hear from you!

Please note that you may receive emails on behalf of Tort Experts from [email protected]. This is not spam and has been sent from our HR/Payroll system, Rippling.

AA/EEO Statement:

Tort Experts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment.