Client Success Coordinator

About Tort Experts

At Tort Experts, we are redefining the landscape of performance marketing in the legal sector. Our mission is to democratize access to information for individuals who have been injured, connecting them with law firms that can truly advocate for their rights and achieve successful outcomes. As an innovative, vertically integrated legal case acquisition marketing company, we leverage cutting-edge technology, data-driven insights, and a commitment to transparency to disrupt the status quo.

Joining Tort Experts means becoming part of a dynamic team that is passionate about making a meaningful impact. We foster a collaborative environment where creativity thrives, and every team member plays a vital role in connecting qualified claimants with the representation they deserve. If you’re looking for a workplace where your contributions can truly make a difference, and where innovation meets purpose, Tort Experts is the perfect place for you.

About the role

We are looking for a Client Success Coordinator who will be the primary point of contact for our clients, ensuring a seamless experience by managing relationships, optimizing campaign performance, and aligning our services to meet client objectives. This role is not a sales position, but does involve strategic account growth by identifying opportunities that align with client needs and budgets. You will collaborate closely with internal teams to provide solutions that drive client satisfaction and continuous improvement.

What you'll do

Client Relationship Management

• Serve as the primary point of contact for clients, building strong, long-term relationships through proactive communication and support.
• Conduct regular check-ins and strategy calls with clients to understand their business goals, address concerns, and ensure alignment.

Campaign Oversight & Coordination

• Work cross-functionally with marketing, operations, and intake teams to manage campaign execution and ensure deliverables meet or exceed client expectations.
• Track campaign milestones, deliverables, and performance metrics to ensure smooth and efficient workflow.

Performance Monitoring and Reporting

• Analyze and interpret KPIs such as lead volume, conversion rates, and campaign RPO, providing insights to clients to help them make informed decisions.
• Prepare and present comprehensive performance reports, translating data into actionable recommendations for clients.

Strategic Growth & Budget Alignment

• Consult with clients on strategic initiatives, recommending tailored solutions to improve lead acquisition and case qualification.
• Identify opportunities to enhance client success through service expansions that align with their business objectives and budgets.

Problem-Solving and Retention

• Proactively identify and address client concerns before they escalate, ensuring swift resolution of any issues.
• Develop strategies to enhance client retention by ensuring smooth and efficient experience, reducing churn risk.

Client Advocacy & Feedback

• Serve as a voice of the client within the company, ensuring their needs and pain points are understood and addressed.
• Assist in refining internal workflows based on client interactions to improve efficiency and service quality.

Qualifications

• 1+ years of experience in client success, account management, or a similar client-facing role
• Exceptional communication and interpersonal skills, with the ability to build trust and long-term relationships.
• Strong analytical mindset to interpret data, identify trends, and make data-driven recommendations.
• Proficiency in CRM software (Salesforce, HubSpot, or similar) and Google Workspace.
• Ability to work collaboratively across teams and manage multiple projects in a fast-paced environment.
• Legal marketing experience is a plus but not required.

Benefits

• Uncapped quarterly profit-sharing bonuses based on company performance
• 100% company-paid monthly premiums for Fortune 500 level quality insurance plans for you and any/all dependents (US based employees):
• • medical (Aetna)
  • dental (Guardian)
  • vision (Guardian)
• 100% company match on any employee contributions to either HSA or FSA flex benefits plans (US based employees):
• • $500 free FSA company contribution, even if $0 employee contribution
• 401k plan with full company match of up to 6% of salary and no vesting period required (US based employees)
• Unlimited paid time off with planned role/responsibilities coverage
• Work from home equipment budget (at company's discretion)
• Forever remote work environment

Why Join Us?

At Tort Experts, we believe in empowering our team members with growth opportunities, a flexible work environment, and the chance to make a tangible impact. If you thrive in fast-paced environments and are driven, client-focused, and eager to contribute to our mission of connecting clients with top-tier legal representation. Are you ready to lead the next wave of growth in legal marketing? Apply today and help us transform access to justice!

Please note that you may receive emails on behalf of Tort Experts from [email protected]. This is not spam and has been sent from our HR/Payroll system, Rippling.

AA/EEO Statement:

Tort Experts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment.