Manager Site Reliability Engineering, Observability

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The Manager, Site Reliability Engineering Observability role at Toast fits within the Observability Enablement & Administration team, which is part of Site Reliability Engineering, responsible for overseeing Toast production services, with a commitment to quality, reliability, and low latency. The Observability Enablement & Administration team is responsible for setting the overall observability strategy, choosing the right tools and technologies, developing best practices, and providing guidance to other teams, while maintaining, governing cost, and administering the observability platform and log pipelines.

As a Manager of the Observability Enablement & Administration team, you will provide technical leadership and hands-on contributions, incorporating reliability best practices for programming and scripting, observability,production triage, incident resolution, and retrospective/root cause analysis to maintain the world-class reliability and uptime of our platform.

About this roll* (Responsibilities)

In this role you will be responsible for the architecture, administration, maintenance, and enhancement of our observability platforms, ensuring optimal performance and availability for our critical security and business operations.

• Create and drive strategic organization-wide observability initiatives in collaboration with technical leadership and Product Management
• Drive day-to-day operations of the team and contribute to the development and prioritization of the SRE roadmap for observability initiatives
• Enable a geographically distributed team of engineers to continue performing at a high level and help increase the impact of their work
• Manage observability architecture design, support, and platform management
• Implement strategies to increase observability platform reliability and performance
• Lead and contribute to initiatives that automate operational toil for observability focused tasks such as those needed for legal and compliance requirements
• Guide teams to build and maintain systems that are observable
• Support end-users with training and technical guidance on observability tools and capabilities.
• Gather and analyze metrics from operating systems and applications that enable development teams with observability insights

Do you have the right ingredients*? (Requirements)

• Hands-on experience managing an SRE or Observability team, including hiring, mentoring, cross functional collaboration
• Hands-on coding/scripting experience with Go, Python, etc
• Deep understanding of observability systems and tools such as APM, RUM, Synthetics, Splunk, OTEL, Log pipelines, SIEM, Terraform etc.
• Background in leading complex engineering projects in a Scrum environment
• Direct exposure to cloud infrastructure and SaaS solutions
• Polyglot technologist/generalist with a thirst for learning

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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