Technical Support Engineer

Titan DXP offers the leading platform for Salesforce, enabling the creation of custom documents, forms, applications, e-signatures, and surveys.

TITAN

Brazil only

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Description

We are TITAN - a leading global SaaS startup in the Salesforce ecosystem. Our products redefine digital engagement on the Salesforce platform using a no-code, web-based platform.

We are looking to hire a technologically savvy Technical Support expert at TITAN, who has extensive experience with Salesforce. In this role, you'll be the go-to contact for responding to clients and providing support for the TITAN products. This role is an integral part of the customer experience journey.

Responsibilities

Provide personalized support via various channels (Slack, Salesforce).
Manage the ticketing system for our products.
Diagnose and resolve technical issues related to our products.
Educate customers on features and best practices.
Escalate unresolved issues to the solutions and CS team or relevant departments.

Requirements

2+ years experience in a customer technical support role in a SaaS company
BSc in Information Systems/Computer Science.
Excellent Salesforce in depth knowledge
Strong analytical and troubleshooting skills.
Excellent communication skills, both verbal and written.
Fluent in English, additional languages a plus (Spanish, French).
Willingness to work remotely across USA (Pacific time zone).
Experience with Power BI, Salesforce, and Data analytics.

Why Join TITAN?

Work with a dynamic and innovative team in a fast-growing SaaS startup
Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
Enjoy the flexibility of remote work and a healthy work-life balance
Competitive compensation package and opportunities for professional growth and development

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About the job

Apply before

Mar 15, 2026

Posted on

Jan 14, 2026

Job type

Full Time

Experience level

Mid-level

Location requirements

Brazil

Hiring timezones

Brazil +/- 0 hours

Job categories

Solutions Technical Support Engineer Support Engineer Senior Technical Support Engineer Customer Support Engineer Product Support Engineer Technical Support Specialist

Skills

Salesforce No Code Slack Power BI Data & Analytics SaaS Information Systems Computer Science Dynamic Titan

About TITAN

Learn more about TITAN and their company culture.

View company profile

Titan DXP is recognized as the #1 platform for Salesforce, providing businesses and organizations with innovative solutions tailored for their workflow and documentation needs. The platform empowers users to create custom documents, forms, applications, e-signatures, and surveys, all integrated seamlessly within the Salesforce ecosystem. This integration not only enhances productivity but also streamlines processes, allowing teams to focus on what really matters: building relationships and driving results.

With Titan DXP, users can leverage the power of Salesforce to meet their specific requirements. Whether it’s generating personalized documents or capturing data through targeted surveys, the platform offers flexible tools that adapt to any business model. By using Titan, companies can eliminate the hassle of traditional documentation methods, leading to faster response times and improved operational efficiency.