Jr Telco Operator (Dispatcher) - Tietoevry Create (m/f/d)

Are you organized, detail-oriented, and thrive in a fast-paced environment? We’re looking for a Dispatch & Access Coordinator to join our dynamic team at Tietoevry Create. In this role, you will be at the heart of our field operations, ensuring smooth coordination between customers, field engineers, logistics partners, and site owners.

About the Client

Arelion, a leading IP services provider, recognized for its vast global network and 100% organically grown fiber backbone. They offer dedicated internet access, IP addresses, cloud connect, ethernet services, and optical fiber solutions to sectors like financial services, government, and gaming, ensuring reliability and scalability for major brands. Established in the early 1990s, Arelion, formerly Telia Carrier, has become the preferred connectivity partner for top content providers and enterprises. The network spans 70,000 km across Europe, North America, and Asia, serving over 2,300 wholesale customers in more than 125 countries.

Responsibilities

• Coordinate and dispatch field engineers to customer sites based on support tickets.
• Manage site access requests for internal teams and external partners.
• Validate and process inbound site-related requests from customers.
• Support logistics for materials and equipment needed at field locations.
• Act as the main point of contact for site access, shipping, and remote hands requests.
• Collaborate cross-functionally across multiple departments and with external site owners.
• Contribute to the development and improvement of dispatch and access processes.

Qualifications

• A technical degree or relevant post-secondary education.
• At least 2 years of experience in the telecommunications industry.
• Strong interpersonal skills and a customer-oriented mindset.
• Proficiency in Office365 and standard workplace tools.
• Ability to manage multiple stakeholders and build strong internal and external relationships.
• Comfortable working across departments and in a global team environment.
• Fluent English (written and spoken) is required.
• Proficiency in a native language is a plus.

Will be an advantage

• Understanding of telecommunications technologies (e.g., IP, WDM, fiber, site infrastructure).
• Familiarity with ITIL or similar service management frameworks.
• Experience with IT development projects or technical coordination roles.
• ITIL certification or similar qualification.

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion (tietoevry.com)