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TidioTI

Senior AI Engineer - Fullstack JavaScript

Tidio is a customer communication platform that combines live chat, chatbots, email, and social channels into one affordable, easy-to-use dashboard.

Tidio

Employee count: 51-200

Salary: 240k-360k USD

Poland only

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Location: remote, with the possibility of coming to the office from time to time

Salary: PLN 20 000 - 30 000 net (B2B)

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated online platform for small and medium businesses to grow sales through outstanding customer service. Our goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by giving them access to a top-notch AI-driven tool.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

Here are a few facts about us:

  • Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1.

  • We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

  • We currently rate at 4.7/5 in both Shopify and G2.

  • The new Tidio AI feature (Lyro) answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution! 🚀🤖

  • Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

  • Currently, we hire over 130 fantastic people.

  • In March 2022 we secured $25 mln in a Series B Investment round (read 👉 TechCrunch’s article to learn more)

  • In June 2023, our monthly MRR exceeded $1M.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video 🎥👇

About the role:

We are looking for a Senior AI Developer with a strong fullstack JavaScript background to take ownership of an exciting app aimed at automating sales processes. Our application is already operational, and we need a skilled developer to drive its further development and innovation.

This highly autonomous role is perfect for someone who thrives in a fast-paced environment and enjoys leveraging AI tools to boost productivity.

As a Senior AI Developer, you will:

  • Develop and enhance our new sales automating app (already saving a lot of time for our Sales team).

  • Work independently, making key technical decisions - you will work shoulder to shoulder with a second Senior AI Engineer on the project.

  • Build and iterate on PoC/MVPs rapidly to test and validate new ideas.

  • Utilize AI tools to optimize development and improve efficiency.

  • Collaborate closely with the CEO and our other Senior AI Engineer to align the product with business goals.

Requirements

You are the perfect fit, if you have:

  • Fullstack JavaScript experience with the following stack: JavaScript, TypeScript, React, Next.js (required) or Express.js.

  • Proven experience in building at least one web application from scratch.

  • Ability to quickly prototype and develop PoC/MVP solutions.

  • Experience in key areas required for application development, including relational databases, UI development tools, cloud file management (S3), caching (Redis), and more.

  • A smart, resourceful approach, leveraging AI tools for efficiency (i.e. you’re familiar with vibe coding, have couple of months of experience using CursorAI etc.).

  • Strong business acumen and understanding of product impact.

  • High level of autonomy and self-management skills.

  • Comfort in working in a dynamic, fast-changing environment.

You will earn extra points for:

  • Experience with LLM SDKs - OpenAI, Claude, AI SDK (Vercel)

  • Experience with Nest.js / React Native / Websockets

If you’re an experienced fullstack developer who enjoys building innovative solutions and working independently, we’d love to hear from you!

We would like to offer you:

  • Salary up to PLN 30.000 under a B2B contract or an equivalent within the employment contract

  • Long-term collaboration with ownership over the project, with a real impact on the sales process automation.

  • A role with high influence and independence in shaping the product.

  • Remote-first work with flexible hours

  • Possibility to use one of our offices in Poland

  • 26 days off guaranteed in a year

  • Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

We now rate at 4.5/5

85% recommend us to a friend👇

Read our reviews

About the job

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Posted on

Job type

Full Time

Experience level

Senior

Salary

Salary: 240k-360k USD

Location requirements

Hiring timezones

Poland +/- 0 hours

About Tidio

Learn more about Tidio and their company culture.

View company profile

Through groundbreaking technology, we are revolutionizing customer service at Tidio by empowering small and medium-sized businesses to unlock their full potential. Our mission is to democratize access to advanced AI customer support tools, making them accessible and effective for entrepreneurs worldwide. We believe that every business, regardless of size, deserves the ability to provide exceptional customer experiences that drive growth and loyalty.

At Tidio, we are redefining the way businesses communicate with their customers by combining the power of artificial intelligence with the human touch. Our innovative platform seamlessly integrates live chat, AI-driven chatbots, and multichannel communication into a single, intuitive dashboard. By leveraging cutting-edge machine learning and natural language processing, we enable businesses to automate repetitive tasks, resolve inquiries instantly, and focus on what truly matters—building meaningful relationships with their clients. We are committed to continuous innovation, constantly evolving our technology to stay ahead of market trends and deliver solutions that not only meet but exceed the expectations of modern digital commerce.

Employee benefits

Learn about the employee benefits and perks provided at Tidio.

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Fun stuff

Tidio Camp, winter parties, team get-togethers.

Access to coworking spaces

Every Tidioer has the possibility to work from coworking spaces.

Individual work equipment

Choose the tools that are best for you from the available options.

Free English or Polish classes

Enhance your language skills with 1:1 sessions with native speakers.

View Tidio's employee benefits
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