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TidioTI

Mid AI Engineer (LLM)

Tidio is a customer communication platform that combines live chat, chatbots, email, and social channels into one affordable, easy-to-use dashboard.

Tidio

Employee count: 51-200

Salary: 264k-300k USD

Poland only

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Location: Poland

Contract: B2B

Salary: 22.000 - 25.000 PLN net B2B

How this role works:

You will start by building the system as part of our team, working in a focused, greenfield setup. After a few months of introduction to the project, you will seamlessly continue working on the same product directly with the client, becoming part of the client’s team responsible for its long-term development and scaling. There is no handover phase and no context switching - you stay with the same codebase, product, and technical challenges, while gaining long-term ownership and impact.

What you’ll work on:

  • Designing, implementing, and deploying end-to-end NLP and deep learning systems

  • Building LLM-powered applications that interact with real users

  • Developing and maintaining production Python services

  • Exposing models and pipelines via REST APIs (FastAPI, Flask)

  • Working on retrieval models and techniques (RAG, embeddings, ranking)

  • Evaluating, monitoring, and continuously improving model and system quality

  • Scaling systems to handle enormous volumes of requests

Biggest challenges in this role:

  • Greenfield project built from scratch

  • High-scale, user-facing systems with strict performance and reliability requirements

  • Designing systems meant for long-term ownership, not short-term delivery

  • Balancing model quality, latency, and cost in production LLM systems

What you’ll learn:

  • How to build LLM-powered products from scratch and take them to production

  • Proven approaches to running LLMs in production at scale

  • How to design, evaluate, and evolve NLP systems used by real users

  • Best practices for production ML and AI system architecture

What you’ll get to try and experiment with:

  • End-to-end ownership of LLM-based systems

  • Optimizing retrieval models, RAG pipelines, and inference workflows

  • Experimenting with different LLMs, prompting strategies, and system designs

  • Solving performance and reliability challenges under heavy traffic

Requirements

Core requirements (all levels):

  • At least 1 year of experience working with NLP / LLM systems in production

  • Experience contributing to production ML or AI services

  • Proven experience designing and deploying end-to-end NLP and deep learning solutions in production environments

  • Hands-on experience building LLM-powered production systems (e.g. GPT, Claude, Gemini), including prompt engineering, evaluation, fine-tuning, and user-facing integrations

  • Python proficiency with experience building and maintaining reliable production services and data pipelines

  • Strong software engineering mindset, including code quality, testing, scalability, and production deployments

  • Experience building RESTful APIs (FastAPI, Flask) to expose ML/LLM capabilities

  • Curiosity and commitment to continuous learning in the NLP/LLM/AI space

  • Collaborative team-player with strong communication skills

  • Eagerness to learn and grow in a fast-moving environment

You will earn extra points for experience with:

  • PyTorch, Hugging Face, and modern ML tooling for training and inference

  • MLOps practices and tooling

  • RAG systems, vector databases, and retrieval optimization

  • multiple LLM providers or open-source models

  • high-traffic, high-availability systems

We want to offer you:

  • Work with an experienced team that continually shares knowledge and is not afraid of testing new solutions

  • Remote-first work with flexible hours

  • Possibility to use one of our 2 offices in Poland (Warsaw or Szczecin), or book a Regus coworking space in your city

  • Individual work tools – Macbook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs

  • Sport & wellness benefit (Kafeteria MyBenefit)

  • Private medical care

  • A comprehensive benefits package after transitioning to our partner, including employee benefits, training opportunities, and occasional bonuses

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 264k-300k USD

Location requirements

Hiring timezones

Poland +/- 0 hours

About Tidio

Learn more about Tidio and their company culture.

View company profile

Through groundbreaking technology, we are revolutionizing customer service at Tidio by empowering small and medium-sized businesses to unlock their full potential. Our mission is to democratize access to advanced AI customer support tools, making them accessible and effective for entrepreneurs worldwide. We believe that every business, regardless of size, deserves the ability to provide exceptional customer experiences that drive growth and loyalty.

At Tidio, we are redefining the way businesses communicate with their customers by combining the power of artificial intelligence with the human touch. Our innovative platform seamlessly integrates live chat, AI-driven chatbots, and multichannel communication into a single, intuitive dashboard. By leveraging cutting-edge machine learning and natural language processing, we enable businesses to automate repetitive tasks, resolve inquiries instantly, and focus on what truly matters—building meaningful relationships with their clients. We are committed to continuous innovation, constantly evolving our technology to stay ahead of market trends and deliver solutions that not only meet but exceed the expectations of modern digital commerce.

Employee benefits

Learn about the employee benefits and perks provided at Tidio.

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Fun stuff

Tidio Camp, winter parties, team get-togethers.

Access to coworking spaces

Every Tidioer has the possibility to work from coworking spaces.

Individual work equipment

Choose the tools that are best for you from the available options.

Free English or Polish classes

Enhance your language skills with 1:1 sessions with native speakers.

View Tidio's employee benefits
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Tidio

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