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ThndrTH

Customer Experience Representative

Thndr is an innovative digital investment platform launched in 2019, founded by Ahmad Hammouda and Seif Amr, dedicated to making investing accessible and effortless for individuals in the Middle East.

Thndr

Employee count: 51-200

Egypt only

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As a Customer Experience Representative, you'll support clients handling their inquiries via email and chat, and contribute to improving customer support operations. You'll also handle a wide range of topics, create and manage internal tickets, and track ticket progress.

Requirements

  • Minimum 1+ year of experience in Customer Support
  • Graduate candidates are preferred
  • Background in fintech, trading, or brokerage companies is a plus
  • Fluent in Arabic and English (spoken and written)
  • Uncompromising integrity and strong dedication to professionalism
  • Strong sense of ownership and responsibility
  • Excellent communication skills
  • Flexible and responsive when interacting with a wide range of customer personalities

About the job

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Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Egypt +/- 0 hours

About Thndr

Learn more about Thndr and their company culture.

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Thndr is a revolutionary digital investment platform founded in 2019 that aims to simplify investing for individuals in the Middle East. Operated through a mobile-first application, Thndr enables users to invest in stocks, bonds, and funds with ease and accessibility. The founders, Ahmad Hammouda and Seif Amr, recognized the significant barriers to investing faced by many everyday individuals, prompting them to create a platform that empowers users to take charge of their financial futures.

At its core, Thndr is dedicated to enhancing financial literacy and providing the essential tools necessary for users to make informed investment decisions. The platform boasts a user-friendly interface, quick account setup, and the ability to fund accounts via bank transfers. This seamless experience ensures that even novice investors can engage with the stock market confidently. Additionally, Thndr offers a wealth of educational resources and market insights to help users navigate their investment journeys effectively. With a commitment to transparency, Thndr operates with 0% commission and no minimum account balances, thus promoting inclusivity in the investment landscape.

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Thndr

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Thndr hiring Customer Experience Representative • Remote (Work from Home) | Himalayas