Director of Customer Experience, Retention & Service

At The Zebra, we are revolutionizing the insurance industry through groundbreaking technology. Since our inception in 2012, our mission has been to simplify the complex world of insurance, making it transparent and accessible for everyone. We empower consumers by providing a dynamic, real-time quote comparison tool that allows them to effortlessly compare rates and policies from over 100 insurance companies. This innovative approach ensures that drivers and homeowners can identify insurance carriers that offer the coverage, service level, and pricing that perfectly suit their unique needs. Our platform is designed to take the hassle out of insurance shopping, making it fast, simple, and effective. We are committed to helping people find the best fit for their needs, transforming what has traditionally been an overwhelming process into a straightforward experience.

Through relentless innovation, The Zebra has become a leading independent insurance comparison site in the nation. We are not an insurance carrier ourselves; instead, we act as a trusted intermediary, helping consumers navigate the myriad of options available in the market. Our powerful technology crunches the numbers after users answer a few simple questions, presenting quotes from major insurance companies in minutes. This allows consumers to make informed decisions without the need to spend hours creating spreadsheets or on the phone. We are continually pushing the boundaries of our digital experience to deliver maximum value to our users. Our commitment extends to data protection, ensuring that all personal information is handled responsibly and used to help consumers find the coverage they need. By focusing on an end-to-end online insurance experience, we aim to provide a seamless journey from comparing quotes to purchasing and managing policies. Recently, we enhanced our capabilities by acquiring Marble, a digital platform for managing and saving on insurance, which will allow us to innovate more rapidly and expand our offerings to include features like policy uploading, a virtual insurance wallet, and automated shopping.