Director, Global Customer Care

What began as a vision in 2003 has steadily grown into a global force in the realm of employment background screening and identity verification. First Advantage embarked on its journey with the ambitious goal of transforming the traditional hiring process, equipping companies with innovative solutions to ensure safer and more intelligent hiring decisions. Over the years, the company has undergone a remarkable evolution, skillfully merging cutting-edge technology with invaluable human insight to deliver services that empower its clients. This commitment to innovation was further solidified by their public offering, marking a significant milestone in their growth and establishing them as a major player in the HR technology sector. The company's trajectory has been characterized by both organic growth and strategic acquisitions, allowing them to continually expand their service offerings and global footprint.

Today, First Advantage stands as a trusted partner to some of the world's most recognized brands, a testament to their reliability and the effectiveness of their solutions. They conduct millions of background screens annually across more than 200 countries and territories, demonstrating their extensive global capabilities. Their comprehensive suite of services addresses a wide array of needs, from criminal background checks and drug screening to education and employment verification. By investing heavily in their technology platform, which incorporates advanced data analytics and artificial intelligence, First Advantage provides clients with faster, more accurate results and deeper insights into their workforce data. This dedication to technological advancement, combined with a deep-seated commitment to customer service and compliance, has positioned First Advantage as a leader in helping organizations mitigate risk, protect their brand, and build safer environments for their stakeholders. Their journey is one of continuous progress, driven by a passion for service and a clear purpose to help clients hire smarter and onboard faster.