United Kingdom onlyWe’re not your average benefits platform – we’re the driving force that uplifts people’s lives. Our mission is to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond. As a Customer Support Agent, you’ll be the voice of our product, supporting our customers through a range of technical and product-related challenges with empathy, efficiency, and a problem-solving mindset.
Requirements
- 1-2+ years of experience in customer service in a fast-moving B2B SaaS company
- Excellent written and verbal communication skills
- Strong analytical thinking and problem-solving ability
- Solid technical aptitude - you enjoy digging into details and finding answers
- Familiarity with tools like Intercom, Jira, or other CRM and ticketing platforms
- Excellent organisational skills - you know how to manage your time, prioritise effectively, and stay on top of your queue
Benefits
- £30,000 base salary
- Bonus scheme designed to reward and recognise high performance
- £100 monthly personal Ben Balance
- Weekly lunch provided in office
- 28 days of holidays a year plus bank holidays
- Day off for your birthday
- Work-from-abroad scheme
- Enhanced parental leave and workplace nursery scheme
- Comprehensive Private Medical Insurance
- Funded Life Assurance cover
- Comprehensive and tailored mental health support and professional coaching
AU, CA + 3 more
DE, NL + 3 more