Program Success Manager

About Thalamus

Thalamus is the market leader in graduate medical education recruitment technology, empowering over 8,000 residency and fellowship programs at 800+ health systems and all new physicians throughout the US annually. As we expand beyond GME into broader physician recruitment, our unique dataset—spanning the full profiles of residency/fellowship applicants and programs—positions us to revolutionize hiring in healthcare through AI/ML and data-driven insights. This furthers our mission to ensure the right doctor ends up at the right hospital to treat the right patients.

About the Role

As the first Technical Curriculum Manager at Thalamus, you will join the Product team and report to the Director of Product Management. This is a high-impact role focused on building the training materials that enable our customers to seamlessly leverage our products to match physicians to medical residency and fellowship programs, and the training systems that enable our team to deeply understand our products and deliver a Raving Fans experience. You will own the strategy and execution of external-facing training content, including product documentation, user guides, and knowledge base resources, ensuring a seamless experience for customers. Additionally, you will develop, deliver, and continuously improve technical training programs that onboard and upskill Thalamus team members across product, success, engineering, and new hires. Your work will be pivotal in ensuring our teams are confident, competent, and customer-obsessed.

What You Will Achieve

• Design and Deliver External-Facing Training Materials and Knowledge Resources. Own the strategy, development, and maintenance of external-facing product documentation, user guides, training materials, and knowledge base articles. Ensure a seamless and scalable experience for customers.

• Design and Deliver Scalable Technical Learning Programs. Develop and implement comprehensive technical training curricula—including instructor-led sessions, e-learning modules, and self-paced resources—to enhance the skills of our internal team, including product managers, program success managers, engineers, and all new-hires. Ensure these programs align with Thalamus' Raving Fans focus, organizational goals, and technological advancements.

• Collaborate with Cross-Functional Teams to Identify Learning Needs. Engage with stakeholders across various departments to assess educational requirements. Utilize insights to create targeted learning roadmaps that address specific skill gaps and support career progression within the company.

• Evaluate and Enhance Learning Effectiveness. Implement metrics and feedback mechanisms to assess the impact of training programs. Continuously refine content and delivery methods based on data-driven insights to ensure ongoing relevance and effectiveness.

You Should Have...

• Proven expertise in building knowledge bases, user guides and other assets for a product-led company.

• Deep experience in designing and delivering technical training programs for cross-functional internal teams

• Strong understanding of adult learning theories and instructional design models (e.g., ADDIE, SAM)

• Familiarity with software development concepts and the ability to translate complex technical information into accessible training materials

• Demonstrated ability to collaborate with stakeholders across departments to assess and meet training needs

• Experience managing multiple projects with tight timelines and strong focus on details and nuances

• Ability to build assessments and use feedback/data to improve learning outcomes

• Excellent verbal and written communication skills, with an ability to write in Thalamus' voice

• Comfortable adapting training approaches based on evolving company needs

Bonus

• Exposure to graduate medical education (GME), healthcare, or physician recruitment industries

• Experience as a product manager or technical copywriter

• Background in early-stage startups, especially during Series B to D growth phases

The salary range for this position is $75,000 - $95,000 and a grant of stock options. Final compensation will be determined based on experience, skills, and geographic location.

Our Commitment ...

Thalamus is a mission-driven organization centered on the belief that our company should model what we want of the US healthcare system, that the diversity of providers aligns with patient populations. We believe this is best achieved by building a team with a diversity of backgrounds, cultures, and experiences, including “distance traveled.” Thalamus is an equal opportunity employer. We do not discriminate based upon race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation, and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age, sexual orientation, Civil Air Patrol status, military and veteran status, and any other consideration protected by federal, state, or local law. We encourage those who really want to make an impact and who exemplify our core values to apply for our open positions.

Actual base salary offered will be determined by: experience, skills, and work location. This range is for base salary, our total compensation includes equity and benefits. We welcome you to apply even if your expectations are outside our listed range.

Thalamus is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures and throughout employment. If you need assistance or any accommodation, please let us know.

Thalamus does not accept unsolicited resumes from recruiters or employment agencies without a fully executed recruitment agreement in place. In the absence of such agreement, Thalamus reserves the right to pursue and hire any candidates without an obligation to pay fees. Agencies are requested not to contact Thalamus hiring managers or employees regarding recruiting services.

*This position is based in the United States, and you must be legally authorized to work in the United States.