Software QA Testing Manager (mobile & media testing)

Location: Remote in the Caribbean, Latin America & Brazil (Mexico, Colombia, Guatemala, Trinidad & Tobago, Argentina, etc)

Testlio is the originator of fused software testing, a unique approach to testing that combines humans and machines to help digital innovators deliver quality products at scale. In any location. On any device. In any language. Via any payment method. The company is distributed by design, with full-time people worldwide and part-time freelancers in over 150 countries. Clients include Amazon, Athena Health, Microsoft, the NBA, Netflix, PayPal, Uber, Wayfair, and many more. Collectively, they have awarded us an industry-leading 4.7 G2 rating. To learn more, visit www.testlio.com.

With a growing client base, we are hiring a Testing Manager to be part of our Testing Team and play an integral role in our client’s journey with Testlio. A Testing Manager is responsible for the success of our testing delivery, taking care of the important activities of clients’ testing projects, including test scope planning, test run management, and results reporting. You will work closely with clients, the Testers, Test Leads, other Testing Managers, Testing Delivery, and our Engagement Managers to ensure that testing is executed with the Testlio stamp of quality.

Why you will love being a part of Testlio?

• A true sense of belonging: the TestLion Pride is a global community of like-minded people who live Testlio’s six values every day.
• Growth through learning: knowledge exchange and learning are central to working at Testlio. You’ll find that motivated, experienced TestLions with diverse backgrounds can always introduce you to new perspectives.
• Enable human possibilities: your work at Testlio has a larger purpose. As a TestLion, you will not only help our customers create well-built digital experiences for their users, but also create opportunities for Testlio's freelance network, and support social impact programs like Ignite.
• Proven client results: Testlio’s people + software solutions expand testing coverage, improve release velocity, and contain quality assurance costs.
• Our unique approach (“fused software testing”) merges automated + manual testing, on-demand + dedicated resources, and quality + operations systems to unlock new levels of quality engineering value.
• Great culture: Testlio’s is female-founded and is 46% women. Our purpose, vision, and values help drive positive mindsets and behaviors. People like working with each other and love the global scale of the company. We move fast and empower people on the frontlines to make decisions and own initiatives.

Why you will love this job

• Channel your passion for software testing and be integral in helping our clients build amazing app experiences for users and for some of the most exciting companies in the world.
• You get to manage Testing for multiple hot-trend mobile and web applications from different industry verticals (Healthcare, E-commerce, Retail, Finance, Media, etc)
• Be the trusted go-to testing expert for your clients.
• Chance to work in a fast-paced environment with a thriving business model, an experienced leadership team, and a top-tier client roster.
• Collaborate with strongly motivated and experienced co-workers from diverse backgrounds and locations.
• Opportunity to work flexibly in a distributed by-design company, be a part of our global culture, and contribute to the TestLion Pride.

What would your day look like?

• Work with multiple clients and work closely with relevant client-side stakeholders to align and execute successful testing strategies, ensuring tight process integration and exceptional results.
• Ensure the quality of a Test Run by following recommended approaches established within Testlio as well as accounting client-side expectations.
• Define the testing strategy for a single Run as well as for the project as a whole for the foreseeable future.
• Lead and coordinate Test Runs
  • identify relevant scope, estimate needed work task efforts, verify the testing environment, prepare relevant test plans, mindmaps, materials, guides, and tools,
  • build a team from our network of Test Leads and Testers following the unique criteria for the project,
  • triage reported issues, supporting testers, providing feedback and compiling meaningful end reports.
• Raise project and team-related risks, problems, and questions to the relevant stakeholders and take the initiative to solve them.
• Review and provide feedback on test plans and tests created by other testing managers.
• Identify and solve technical challenges related to testing, such as simulating geographical locations, using network traffic monitoring tools, and so forth.
• Define priorities based on the work backlog.
• Understand and work within the boundaries of the project’s success and financial metrics, such as margin, target utilization, NPS, and more.
• Monitor project quality KPIs and take appropriate actions to improve them.
• Get involved with business areas our Testing Managers are currently working on:
  • B2B, Software, Commercial, Media, Health & Wellness, Financial, and more.

What you need to succeed

Technical skills

• 5+ years of hands-on software testing experience.
• Passion, curiosity, and focused interest in the field of software testing.
• Good comprehension of test automation principles and strategies of its application together with manual testing and excellent knowledge of software testing methodologies and procedures.
• Experience with Android and/or iOS native mobile test development
• Experience in Test Automation with a strong grasp of the feasibility of implementing automation solutions, and the ability to articulate the strategic advantages of automated testing over manual methods. Practical experience with tools such as Selenium, Appium, or Playwright is a plus.
• Analytical and detail-oriented with an ability to give constructive feedback to testers.
• Experience in collaborating with multiple client-side stakeholders.
• Fast learner, continuously improving knowledge in the testing and software development domain.
• Work well under pressure and in an environment of constant change.

Human skills

• Someone who likes to have flexibility in their work hours and wants to work remotely.
• Excellent communication skills in English, both verbal and written, and strong presentation skills, as the role entails talking with clients.
• Strong time management, problem-solving, task delegation, and prioritization capabilities.
• Good team player, socially open-minded, empathetic, and considerate of cultural differences.
• Previous experience in Project Management will be a bonus.

What is the Candidate Consideration Process?

We do our best to bring on individuals who will be excited about their role and who have the potential for a great future with Testlio. Since we are 100% remote, we give you the chance to meet with multiple people throughout the organization to give you an idea of who you would be working with, and what the role expectations will be. Our interview process can take about 4 to 6 weeks to complete and includes:

• Application review
• Recruiter interview
• Multi-part technical and TestGorilla assessment
• Hiring Manager Interview & Tech Skills Demonstration
• ~3 team and stakeholder interviews
• Offer and Background check

Diversity and Inclusion

Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities. We are female-founded and 46% of our team identifies as women. See the DEI section of our website for more information.