DevOps Support Engineer – Shift-Based Model

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Chief Technology Officerto join one of our clients' teams in Bangladesh. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Requirements

Key Responsibilities:

• Monitor and troubleshoot AWS and/or Azure environments to ensure optimal performance and availability.

• Respond promptly to incidents and alerts, investigating and resolving issues efficiently.

• Perform basic scripting and automation tasks to streamline cloud operations (e.g., Bash, Python).

• Communicate clearly and fluently in English with customers and internal teams.

• Collaborate closely with the Team Lead, following Standard Operating Procedures (SOPs) and escalation workflows.

• Work in a rotating shift schedule, including weekends and nights, ensuring continuous support coverage.

Shift Details:

• Engineers rotate shifts, typically working 4–5 shifts per week.

• Total shifts required per week: 29–33.

• Flexibility to work full shifts and weekends is mandatory.

Qualifications:

• 2–5 years of experience in DevOps or cloud support roles.

• Strong familiarity with AWS and/or Azure cloud environments.

• Experience with CI/CD tools such as GitHub Actions or Jenkins.

• Proficiency with monitoring tools like Datadog, CloudWatch, or similar.

• Basic scripting skills in Bash, Python, or comparable languages.

• Excellent communication skills in English.

• Comfortable and willing to work in a shift-based support role, including night and weekend shifts.

• Prior experience in a shift-based support environment is preferred.

What We Offer:

• Remote work opportunity — work from anywhere in India with a stable internet connection.

• Comprehensive training program including:

  • Shadowing existing processes to gain hands-on experience.

  • Learning internal tools, Standard Operating Procedures (SOPs), ticketing systems, and escalation paths to ensure smooth onboarding and ongoing success.