IT Support Engineer (macOS) (d/f/m)

Our story:

Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence.

Spread across Germany, Spain and the UK, the team at Taxfix Group with its brands Taxfix, Steuerbot and TaxScouts, is a compassionate group of solution-finders. We speak our minds openly, and with over 400 professionals, including tax experts, developers, and IT security experts, we're rich in ideas and voices. The group has facilitated more than 3.5 billion euros in tax refunds for its customers since its founding in 2016

Your challenge:

As an IT Support Engineer, you’ll ensure the smooth technical operations of our Berlin office, acting as the first point of contact for IT support and creating a welcoming, reliable tech environment for all colleagues. From troubleshooting system issues to preparing hardware for new joiners, you’ll make sure everyone feels supported and empowered to do their best work. Your hands-on approach, clear communication, and adaptability will be key to enhancing the everyday experience of our teams and helping Taxfix scale with confidence.

Your responsibilities:

• You’ll be the bridge between people and technology at Taxfix, helping colleagues stay connected, productive, and supported by ensuring their tech just works — efficiently and reliably.

• Act as the first point of contact for technical support, troubleshooting issues quickly and communicating solutions clearly and empathetically.

• Diagnose and resolve system, software, and hardware problems methodically to minimise downtime.

• Lead onboarding and off-boarding processes by preparing hardware, setting up accounts, and welcoming new team members with smooth, supportive tech experiences.

• Manage and maintain the Berlin office’s IT hardware, procurement, and inventory to ensure everyone has the tools they need to succeed.

• Support the Corporate IT team with device management, identity management, and initiatives that strengthen our IT infrastructure and workplace security.

• Create and maintain documentation and internal knowledge bases that empower colleagues to navigate common IT needs independently.
  

Your profile:

• You have at least one year of IT experience in a corporate or SMB environment, with a hands-on, people-first approach to support.

• You are approachable and genuinely enjoy helping colleagues solve their tech challenges, drawing from prior experience in customer service or support roles.

• You are based in Berlin and can support our office onsite, bringing energy and reliability to in-person onboarding and everyday IT support.

• You are technically adept, especially in macOS environments, and passionate about finding smart, efficient solutions to IT problems.

• You communicate clearly and empathetically, translating technical concepts into easy-to-understand guidance for non-technical colleagues.

• You thrive in fast-changing environments, staying flexible and methodical even when priorities shift quickly.

• You speak fluent English; German skills are a bonus but not required.
  

Why Taxfix?

• A chance to do meaningful, people-centric work with an international team of passionate professionals.

• Holistic well-being with free mental health coaching sessions and yoga.

• A monthly allowance to spend on an extensive range of services that you can use and roll over as flexibly as you like.

• Employee stock options for all employees—because everyone deserves to benefit from the success they help to create.

• 30 annual vacation days and flexible working hours.

• A generous learning budget to support your personal and professional development and guidance from our internal L&D experts.

• Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip.

• Plenty of opportunities to socialise as a team. In addition to internal meetups, our international team hosts regular get-togethers—virtually and in person when possible.

• Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal tax-related questions.

• Have a four-legged friend in your life? We’re happy to have dogs join us in the office.

Excited? So are we. Learn more about Team Taxfix on our blog and get a glimpse of our culture.

At Taxfix, we believe that incredible things happen when you have a wealth of perspectives and experiences. We're proudly committed to equal employment and development opportunities no matter your gender, race, religion, age, sexual orientation, colour, disability, or place of origin. To help mitigate any potential unconscious biases, we ask that you refrain from including your picture, age, or marital status on your CV. Let your experiences speak for themselves.

Not sure if you meet all the requirements for this role? Please apply anyway. You might bring something special to the team that we hadn't considered previously.