United States onlyYears of Experience: 4-9 years
Education Requirements: Bachelors
Position Description: DIGIT is seeking a System Administrator to manage and maintain both the printers and Owl devices throughout the enterprise for the General Services Administration. There are over 1,400 printers in the GSA environment that are deployed throughout the country. Additionally, the System Administrator will participate in supporting other video teleconferencing services.
As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.
Requirements
● Printers
○ Remediate the vulnerabilities.
○ Manage printers
○ Report all remediation work in ServiceNow tickets
○ Provide solutions to better manage and support printers in the GSA environment.
● Owl Labs
○ Perform vulnerability patching.
○ Manage devices
○ Provide status on Owl devices.
○ Configuration Management of Owl devices.
○ Tier 3 support for devices.
● General UC
○ Web apps (Zoom, Google)
○ Excellent communication with team, Client and vendor
○ Experience with certificates and security vulnerability management
○ Possesses an up-to-date understanding of current VTC models and trends, including cloud based technologies, in order to provide expert guidance, and advice to the customer in regard to the VTC industry, particularly in the post-pandemic landscape.
● Participates in an Integrated Product Team to design new capabilities based upon evaluation of all necessary development and operational considerations.
● Participates in the development of system engineering documentation, such as System Engineering Plans, Initial Capabilities Documents, Requirements Specifications and Interface Control Documents
● Participates in interface definition, design, and changes to the configuration between affected groups and individuals throughout the lifecycle.
● Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues and conflicts.
● Develops System Architecture and System Design documentation.
● Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans.
● Participates in and initiates concept development and trade-off studies.
● Prepares complete documentation of methods, procedures, and design.
● Assists with implementation of combined hardware/software systems.
● Escalate issues to vendor and third-party entities, as necessary and directed by the Government.
Contract Required Qualifications:
● Public Trust Clearance by start date.
● ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
● Previous experience with vulnerability patching.
● Highly experienced with managing remote network connected HP model printers.
● Previous experience supporting and managing enterprise printers.
● Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
● Operates with appreciable latitude in developing methodology and presenting solutions to problems.
● Contributes to deliverables and performance metrics where applicable.
● Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
● Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
● Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
● Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.
Contract Desired Qualifications:
● Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow.
● Must be willing to work a variety of shifts, including holidays as scheduled.
Education and Experience:
● 4 - 9 years of experience and bachelor's degree
● Experience as a remote worker demonstrating time management and self-discipline with cultural change management and Agile mindset.
Benefits
SES provides a competitive salary and the following benefits:
- Medical
- Dental
- Vision
- AD&D
- STD
- LTD
- Company paid Life Insurance
- 401k with employer contribution
- Paid Time Off
