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SutherlandSU

Java Applications Support Pipeline

Sutherland Global Services is an experience-led digital transformation company, providing business process and technology management services. They combine human-centered design with AI, analytics, and automation to help clients improve customer experiences and operational efficiency.

Sutherland

Employee count: 5000+

Colombia only

Prioritise, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy with the customer

Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution

Evaluate documented resolutions and analyse trends for ways to prevent repeated future problems

Develop and document change requests capturing all customer requirements

Perform hands-on fixes on the Sales and Service Performance Management applications, including installing and upgrading software, database exports, and configuring the systems and applications

Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard testing methodologies

Identify and learn appropriate software applications used and supported by the Company

Attend Customer workshops / reviews to provide Technical application advice and best practice guidance when required

***Availability to work on a Hybrid model in Bogota (3 days at home 2 days at the office - TK North Point)

Required Experience:

  • Excellent verbal and written communication skills in English.
  • At least 2 year in technical support facing customers and resolving issues.
  • Fast learner with ability to educate her/himself on relevant technologies
  • 2 years of experience with application development using Object oriented, JAVA, Windows Forms, SQL.
  • Intimate knowledge of the customer’s connected applications. • Excellent technical and analytical skills.
  • Technical development/debugging and diagnosis skills (e.g. coding, scripting, etc.).
  • Integration experience with desktop enterprise software applications.
  • Excellent organizational skills, ability to set own task lists and timelines.

• Ability to work in a team.

  • Demonstrated interest and ability to communicate across technology and business boundaries.
  • Bachelor's degree in computer science (or equivalent)

We offer you: Undefined term contract with great benefits (Premium healthcare, life insurance, internet bonus, sodexo bonus and much more!!)

Sutherland is seeking a reliable and detail-oriented person to join us in as Actimize Support Engineer. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

About the job

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Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Colombia +/- 0 hours

About Sutherland

Learn more about Sutherland and their company culture.

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At Sutherland, the journey began in 1986 with a singular vision: to be an indispensable partner in our clients' pursuit of excellence. This ethos continues to be the bedrock of our operations. We are an experience-led digital transformation company, dedicated to engineering exceptionally crafted experiences for both customers and employees – experiences that not only meet today's demands but continue to delight tomorrow. Our culture is deeply rooted in a commitment to our clients and to one another, a concept we affectionately call 'One Sutherland.' This signifies a globally unified team, operationally effective and culturally meshed, all driving towards common goals. The core values that steer our every endeavor are agility, innovative 'outside-the-box' thinking, unwavering integrity, and the flawless execution of strategies. These aren't just words on a page; they are the pillars upon which we've built a company that consistently delivers measurable outcomes and accelerates growth for the iconic brands we serve worldwide.

For over three decades, Sutherland has been at the forefront of process transformation, helping businesses rethink and rebuild their operations for the digital age. We achieve this by masterfully blending the speed and insight of human-centered design thinking with the scale and precision of real-time analytics, artificial intelligence, cognitive technology, and automation. Our mission extends beyond mere cost reduction; it's about holistically enhancing business performance across various critical processes, including revenue generation, cash flow optimization, and capital utilization. Maximizing customer satisfaction and bolstering our clients' overall competitive edge are paramount. We pride ourselves on a global footprint, with a presence in numerous delivery centers, serving customers across many countries. This global reach, combined with our deep domain expertise and cutting-edge technology, allows us to tailor proven, rapid solutions to fit the unique DNA of each client. Our corporate social responsibility strategy is also integral to our identity, focusing on community upliftment through education and technology, fostering an inclusive and ethical workplace, and promoting environmental sustainability. It's about unlocking new possibilities, forging transformative outcomes, and building enduring relationships.

Employee benefits

Learn about the employee benefits and perks provided at Sutherland.

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Paid Sick Leave

Paid leave for sickness.

401(k) Plan

Retirement savings plan.

Paid time off

Employees receive paid time off.

Paid Holidays / Vacation

Paid holidays and vacation time.

View Sutherland's employee benefits
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Sutherland

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Sutherland hiring Java Applications Support Pipeline • Remote (Work from Home) | Himalayas