(fluent Ukrainian and English) Key Account Manager (Czech Republic)

Passionate about the latest trends in Tech?

What if you had a chance to be a part of the world’s leading Hardware, Software or SaaS solutions? Don’t miss your chance to become a mediator between our company, a group of our clients and support teams.

Join our team as a Key Account Manager. You will be leading one or several customer support teams of our clients, ensuring they meet clients' business needs, KPIs, and culture fit. You will be able to have a real impact on the customer service sphere by nurturing your teams and building strong partnerships with clients.

Excited? Let’s see what it takes.

What you need:

• Fluent Ukrainian and English;
• Proven experience (1+ years) working as an Account Manager in customer service, or sales in the BPO or related industry;
• In-depth understanding of B2B client management and the ability to identify and fulfil client needs effectively;
• Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships;
• Excellent negotiation and conflict resolution skills to ensure mutually beneficial outcomes for the clients and the company;
• Strong leadership skills with a demonstrated ability to effectively manage and motivate a team;
• Strong analytical and problem-solving skills, with a strategic approach to account management and business development;
• Developed presentation and data analysis skills;
• Proficiency in using CRM software and other relevant tools for managing client accounts and tracking performance.

Will be a great plus:

• Bachelor’s degree in business administration, marketing, or a related field;
• Ability to thrive in a fast-paced, dynamic work environment, managing priorities simultaneously, having good organizational and time-management skills.

You want to:

• Take part in the new clients' integration;
• Work closely with internal teams to make sure that the key client receives the support they need;
• Keep track of key metrics to measure the success of the client’s account and the team, and identify areas for improvement;
• Monitor service quality, and team discipline and ensure corporate culture within the team;
• Gather feedback from the client and share it with the internal team to improve delivered services;
• Train support teams and supervisors;
• Address any issues or concerns the client may have and work to resolve them promptly;
• Develop business strategies for potential cross-sales and upsells. Identify and forecast the need for upscale or business model change;
• Take care of internal product documentation.

Benefits:

• Monthly rate in USD;
• Business hours;
• Opportunity to work remotely;
• Financial and professional growth;
• Paid intensive training and trial period;
• Great management with no bureaucracy;
• SupportYourApp Medical Policy.

We are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com