United States onlyCalling all CX Super Stars: We're a National company, operating from coast to coast, and are New York's leading children's program, We're looking for bright and personable Customer Experience and Sales Specialists to join our already stellar team!
Who we are: A diverse and committed group that values teamwork and creativity in a fast-paced environment. We are connected to the mission of what we do: providing the best children's program to all families in the area and expanding to new communities on a daily basis.
Who you are: Smart, devoted problem solver who enjoys working with people. The ideal candidate has an entrepreneurial spirit and can work both independently and as part of a team - a sense of humor is a plus too!
Responsibilities include:
- Providing friendly and efficient communication with customers via phone, sms, live chat, and email: relaying information, answering questions, registering children for classes
- Maintaining relationships with clients to ensure fantastic customer service. Building trust, credibility, and rapport.
- Booking and managing custom classes for clients
- Obtaining and sharing feedback with regional operations and coaching departments to ensure satisfaction and continued participation for future seasons.
- Identifying new streams of revenue and proactively securing enrollment
- Offering support to the managerial and regional operations teams
Work Location & Requirements:
- This role can be conducted remotely during the course of your scheduled shifts.
- We have offices in NYC and LA, amongst other regions, and depending on your location some time may be scheduled in the nearest regional office from time to time for orientation and team building.
- You will need a computer, high-speed internet, a headset, and a cell phone/smartphone
- You will be required to stay tethered to your remote team through real-time communication and messaging apps, such as Slack, Google Hangout, Zoom, Salesforce ServiceCloud, and other platforms
Work Hours & Dates:
- This position is paid Hourly, with the opportunity for an extended contract and/or becoming an employee after a successful probationary period. We're happy to consider those with experience looking for either a Seasonal or a long-term position!
- Initial Project Duration Approx. 2-3 Months (August-October)
- Sales & Booking Commission Opportunities, available for booking private classes and special events
- FT Hours - Minimum 5 Days (40hrs) per week, during the initial project duration, w Weekend Availability
- Weekend Availability is required, but may not be scheduled every week
- Shifts vary from 8am-5pm, through 11am-8pm EST
- $18 per hour, starting salary - This base rate is non-negotiable during Project, Seasonal, or Probationary Periods
- Paid Induction Training, starting Mon. 12th August (x2 Weeks)
- Scheduled Shifts start from Mon. 2nd September (x6 Weeks Minimum, with opportunities for long term employment)
Requirements
- Personable, intelligent, hard-working, outgoing, and energetic
- Superb phone manners and written skills
- Organizational skills and the ability to work efficiently in a fast-paced environment are an absolute must.
- Ability to work independently and proactively on projects and responsibilities
- Ability to work remotely from home
- Submission of a Cover Letter during application*
*Please submit a detailed and specific cover letter and resume explaining why you would be the right person for this position. Any application that does not include these elements will NOT BE CONSIDERED.
Benefits
For successful canditates who progress from seasonal work to a full time position, we offer a competitive starting salary, excellent growth potential, outstanding benefits (health and dental insurance, 25 days of paid time off (15 Vacation, 5 Personal, 5 Sick), matched 401K plan, commission and bonus structure, etc.) and an extremely friendly and energetic work environment.
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