United States onlyThe Operations and Implementation Manager leads two high impact teams that are responsible for large scale installation/implementation projects on Stryker Medical equipment. The Operations and Implementation Manager oversees operations, project execution, cross-functional alignment with business units and divisional partners, while hiring, developing, and managing talent to build a high-performing, customer-focused team.
What you will do:
- Identify, develop, and implement process improvements to enhance the customer experience and drive efficiency across operations.
- Provide exceptional support to internal and external customers, ensuring timely resolution of escalated issues.
- Drive, sell, and generate revenue growth through Special Operations Premium offerings and wireless subscriptions.
- Collaborate with internal stakeholders, sales representatives, regional managers, engineers, and technicians to design and deliver custom solutions
- Serve as subject matter expert for ProCare operations and wireless connectivity systems and processes.
- Lead and participate in cross functional projects focused on elevating the customer experience and operational capability.
- Lead or contribute to strategic initiatives that enhance operational performance, scalability, and team effectiveness.
- Develop and manage reporting tools to monitor performance, identify trends/key performance indicators, that will inform decision making.
What you need:
Required:
- Bachelors degree
- 8+ years of relatable experience
Preferred:
- 2+ years of direct leadership experience
$100,500- $165,600 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
Travel Percentage: 50%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
