Payments Performance Specialist

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Global Payments Performance Team identifies payment optimization opportunities for Stripe’s merchants. We serve a critical role both in demonstrating thought leadership on challenging payment topics, and also partnering with our high-potential merchants to set them up for long term success. We want a partnership with Stripe to be a competitive advantage for our customers, large and small, by providing them with best-in-class technology in concert with insightful and specific advice on how to harness this technology to achieve their business goals.

What you’ll do

The Global Payments Performance team will be responsible for leading data-driven discussions with existing and prospective merchants on optimization strategies across a variety of areas including, card network costs, acceptance, fraud, and cross-border flows to start. You will be instrumental in building our optimisation narratives/tools and delivering on our merchant engagement model. You will also collaborate with Sales, deploying your knowledge to differentiate Stripe to win deals, and partner with our Customer Success organization to ensure that merchants are successful working with Stripe.

Responsibilities

• Advise customers on usage of Stripe’s PINless debit offering
• Design and collaborate on PINless debit experiments alongside Stripe’s Data Science, and own experiment result analysis and customer facing readouts of analysis
• Serve as an internal expert on Stripe’s PINLess debit offering, relaying customer feedback to Product with the goal of shaping Stripe’s roadmap and strategy for PINless debit
• Work with account teams, deal pricing teams and partnership teams to manage Visa and Mastercard incentive offers, churn risks and volume win back initiatives
• Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
• Serve as both an internal and merchant-facing expert on payment optimisation strategies.
• Gather and build on Stripe’s wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis.
• Use existing tools to deploy sophisticated optimization playbooks and analyses across Stripe’s customer portfolio.
• Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap.
• Provide feedback on our tools and playbooks to help continuously improve our self serve offerings
• Develop optimization playbooks and stay updated on industry best practices and Stripe innovations

Who you are

Minimum requirements

• 10+ years of experience in payments at a leading technology company, or consultancy in the payments industry.
• Deep expertise in PINless debit
• Understanding of e-commerce payments, cards based payments processing and optimization strategies, with a strong focus on PINless debit.
• Understanding of PINless debit regulations
• The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment.
• A proven ability to be a self-starter capable of driving business results without significant supervision.
• Experience presenting directly to merchants
• Strong data processing, organizational and analytical skills.

Preferred qualifications

• Experience with designing and administering A/B tests, SQL, dashboard building, modeling, or reporting
• Experience presenting to senior business leaders