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STAFFVIRTUALST

Senior Engineer

STAFFVIRTUAL is an American business process outsourcing (BPO) company with offices in the Philippines specializing in customer support, back office, and IT outsourcing.

STAFFVIRTUAL

Employee count: 501-1000

Philippines only

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Job Title: Senior Engineer

About the Client: is a Professional IT Services organization that provides Managed Services, Cloud Solutions and IT Projects focused on the future office. Our Smart Cloud Solution combined with our mobility offerings have set the way to provide customers with a total value-based solution for the server-less office. Was formed in 1982 and has earned partnerships with leading IT manufacturers such as Microsoft, VMware, Cisco, Dell, Veeam, StorageCraft, Cradlepoint, AT&T, IBM, and many more. Our Professional Services team provides customers with discounted hardware and skilled IT services in projects that are the right fit for our customers.

Overview: Looking to expand its support and project team and is looking for energetic engineers that have a focus on continued learning and understand the importance of customer service while providing new and improved solutions to modern business. If you have been in the industry for at least 3 years and find that you want to expand your horizon and join a team of forward-thinking individuals, then send us your resume and get your future jump started in 2026. Collaborates with cross-functional teams, stakeholders, and customers to deliver innovative and scalable solutions.

Responsibilities:

  • System Design & Development: Lead the design, development, and deployment of complex systems and infrastructure solutions.
  • Technical Leadership: Guide and mentor a team of engineers ensuring adherence to best practices and high-quality engineering standards.
  • Requirements Management: Gather, analyze, and document system requirements from stakeholders to ensure alignment with business needs.
  • Integration & Testing: Oversee system integration, testing, and validation efforts to ensure seamless operation across different components.
  • Performance Optimization: Monitor and optimize system performance, ensuring reliability, scalability, and security.
  • Project Management: Manage project timelines, budgets, and deliverables, ensuring successful completion of engineering initiatives.
  • Collaboration & Communication: Work closely with software, hardware, and network teams to develop integrated solutions.
  • Compliance & Security: Ensure system designs comply with industry standards, cybersecurity best practices, and regulatory requirements.
  • Incident & Risk Management: Identify potential risks, troubleshoot system issues, and implement preventive measures.
  • Continuous Improvement: Drive innovation by researching emerging technologies and recommending system improvements.

Qualifications:

Knowledge, Skills and Certifications

  • 8+ years of experience in system engineering, 2+ years in a leadership role
  • Experience working in customer environments

  • Excellent customer relationship skills

  • Thrives in a team environment

  • Exhibits strong interpersonal and communication skills

  • Multitasks in a fast-paced environment

  • Sharp troubleshooting skills

  • Ability to work independently

  • Organizational and mentoring skills

  • Mentor team members on technical issues

  • Use of remote access tools such as LogMeIn and Screen Connect is a plus
  • Automate tasks and monitor their effectiveness

  • Proficient in Microsoft Office applications

  • Willingness to learn ConnectWise PSA

  • Maintain complete technical documentation

NETWORKING:

  • Solid background in network administration and architecture

  • In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g., BGP, OSPF)
  • Technical certifications preferred (A+, MCTS, VTSP, CCENT, or CCNA)

  • Design and deploy functional networks (LAN, WLAN, WAN, VPN)

  • Installing and configuring networking hardware

  • Configuration of routers, switches, wireless, and firewalls

  • Design firewall configurations including NAT, PNAT, ACL, Content & Application Policies
  • Design wireless configurations using SSID & authentication methods like LDAP, RADIUS
  • Configure VLANs and network segregation

  • Suggest improvements to network performance, capacity, and scalability
  • Experience with network diagnostic, monitoring, and analysis tools

  • Monitor network performance and integrity

  • Conduct regular network performance tests

  • Create and implement network security measures

SERVERS, CLOUD, & SECURITY:

  • Server 2016+ design, build, maintenance, and management

  • Ability to create and deploy physical and virtual server infrastructure

  • Management of Lights Out Management and Lifecycle Management using iDrac or other methods
  • Understanding and ability to support Hyper-V, VMware, Failover Clusters, and HA Environments
  • Ability to administrate Active Directory and other primary server roles (DNS, DHCP, Print, File)
  • Ability to design and administer Disaster Recovery Solutions and Infrastructure
  • Ability to administrate Azure and Entra ID

  • Ability to administrate Exchange Online, SharePoint, OneDrive, Teams

  • Understanding of security authentication methods like MFA, TOTP, SSO, Conditional Access, Zero Trust
  • Strong understanding of virus and malware detection and cleaning techniques
  • Create, oversee, and test security measures (e.g., access authentication and disaster recovery)

WORKSTATIONS:

  • Windows 10/11 design, build, maintenance, and management

  • Local, Active Directory, & Entra ID joined devices

  • Manage profiles, migrations, and application troubleshooting

  • Installation and configuration of modern software

Schedule: Night Shift (CST)

Setup: Remote

Why Join STAFFVIRTUAL?

  • Competitive compensation and benefits package
    • HMO Day 1 + FREE dependent coverage

    • De minimis and allowances

    • Attendance bonus

    • Paid time offs

  • Company-provided work setup (laptop, monitor, accessories)

  • Training, career growth, and global exposure

  • A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Philippines +/- 0 hours

About STAFFVIRTUAL

Learn more about STAFFVIRTUAL and their company culture.

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Our customers face the constant challenge of scaling their operations efficiently while maintaining high quality and controlling costs. That is why we at STAFFVIRTUAL have dedicated ourselves to being more than just an outsourcing provider; we are a strategic partner committed to your long-term growth. Since 2009, we have helped businesses across the globe—from agile startups to established enterprises—build high-performing, dedicated teams in the Philippines. We understand that finding the right talent is critical, which is why we handle the entire process, from rigorous recruitment and vetting to seamless onboarding and ongoing management.

We solve the operational bottlenecks that hold companies back by providing specialized support in areas such as Customer Support, Back Office Operations, IT, Creative Services, and Professional Employer Organization (PEO) solutions. Our 'human-first' approach ensures that while we leverage technology for efficiency, we never lose sight of the people who drive your success. By taking on the heavy lifting of HR, compliance, and payroll, we empower your leadership team to focus on core business strategies and innovation. With STAFFVIRTUAL, you gain a transparent, reliable, and scalable extension of your team that is fully aligned with your goals and culture.

Employee benefits

Learn about the employee benefits and perks provided at STAFFVIRTUAL.

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Paid Vacation Leave

12 days of paid vacation leave per year.

Remote Work Options

Flexible remote and hybrid work arrangements for eligible roles.

Company Events

Regular team-building activities, happy hours, and company galas.

Professional Development

Continuous training programs to support employee professional growth.

View STAFFVIRTUAL's employee benefits
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