India onlyAbout the Systems Engineer role
As a Systems Engineer, you will bring your tech-savvy, user-focused mindset to help support a highly integrated and extensible application landscape and use your blend of expertise across application, database, and infrastructure technologies to ensure the best possible user experience and availability for the business-critical applications under our care.
As a Systems Engineer, you will
Provide Level 2 and 3 support for a mix of enterprise and line-of-business applications, both client and internally facing.
Establish the root cause for service disruptions and escalate to the relevant engineering team or vendor.
Monitor application performance, including the set-up and configuration of monitors, determining thresholds, and configuring alerts, and designing and maintaining dashboards for both the team and key stakeholders.
Follow best practices for change management, including authoring change requests and presenting them to the CAB as needed.
Optimize operational and maintenance processes through integrating new technologies and capabilities.
Ensure support requests are resolved in a timely fashion.
Analyze logs, traffic flow and configuration data on a periodic basis to detect and address any anomalies or opportunities to optimize.
Develop scripts for automation, monitoring, and oversight (PowerShell, Python).
Consult with internal software engineering teams, vendors, internal users, and clients to improve application performance and/or add functionality.
Document processes, incident triage, actionable bugs, and suggestions (Confluence, Jira)
Maintain a record and roadmap for configuration changes and scheduling application updates.
About you
Excellent communication skills A bachelor's degree in computer science, information technology, information systems or similar.
Minimum of 5-7 years of experience in a position such as Application Support Engineer, Software Engineer, Systems Administrator, or similar.
Proficiency in deploying and maintaining multi-tiered applications, both off-the-shelf and in-house developed and on-premises and in the cloud.
Proficiency in troubleshooting, able to quickly help determine cause of application errors and restoring service.
Proficiency with monitoring, alerting, and logging tools (New Relic, Logstash).
Proficiency supporting WINS-based (Windows, IIS, .NET, SQL Server) solutions.
Advanced knowledge of SDLC process and Agile methodology.
Knowledge of ITIL practices and service management tools.
Working knowledge of cloud platforms (Azure and AWS) is a plus.
United States
