About Us
About the Role
A Day in the Life of a Sprinter Patient Engagement Specialist I
- Your day will begin by reviewing and following up on inbound requests received from existing outreach campaigns
- Throughout the day you will utilize deep prospecting techniques to outreach patients in a personalized and engaging way
- You will use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments
- As you connect with patients, you will help educate them on the importance of receiving their ordered services as well as the benefits receiving them in-home with Sprinter Health
- To support you in your role, you will build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have
- Work collaboratively with other representatives and healthcare professionals to ensure a seamless patient experience
- As different customer situations arise, you will escalate questions and concerns to other teams for additional support
- Other duties and/or projects as assigned including outbound calling to schedule patients
Skills and Requirements
- Fluency in Spanish is preferred
- At least 1+ years of recommended healthcare experience conducting outbound calls to patients
- Excellent written and verbal communication skills to present and explain information to customers
- Proven skill managing multiple channels of communication including phone, email, chat, etc.
You will thrive at Sprinter Health if:
- Flexibility, humility, and a sense of humor are your key personality traits
- You are a strong and personable communicator
- You excel at last minute problem solving and out of the box thinking
- You are highly organized and love to follow a process
- You have experience working in an on-demand service or healthcare environment
- You thrive in a fast paced, high pressure environment