Engagement Specialist

ABOUT US

Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.

About the Role

Galileo’s care model boasts outstanding patient satisfaction with interdisciplinary, team-based care. We’re not your average primary care group - our providers, support teams, social workers, analysts and staff collaborate to ensure patients receive the care they need. In addition, our highly-rated digital health application makes expert primary and specialty care affordable and accessible to all.

At Galileo you have the opportunity to build meaningful relationships with patients daily while motivating them to improve their health. The Engagement Specialist serves as the first interaction individuals have with Galileo. You will follow the patient’s health journey from initial contact until they establish care with our care teams. Through this role, you will utilize patient-centered communication skills to motivate potential patients to improve their health, perform preventative health screenings, and connect to care. The ideal candidate is someone who has a knack for building rapport with individuals over the phone and motivating them to take action. Healthcare experience is preferred but not required, as is familiarity with Population Health and HEDIS quality gaps in care.

Here’s what you’ll do

• Quickly build rapport with potential Galileo patients, understanding their needs and matching those needs to what Galileo can provide
• Perform daily telephonic outreach with the goal of booking new patient visits and/or closing gaps in care (e.g., get an overdue preventative screening)
• Utilize behavior change / motivational interviewing skills to prompt individuals to take action
• Navigating conversations with patients seeking insight on Galileo’s care model
• Develop an understanding of various health plan contracts / goals, Galileo markets, and patient populations
• Leverage systems and tools (e.g. eligibility verification, demographic files, scheduling, etc.) to maximize problem-solving ability.
• Collaborate with leadership and with local market teams to manage performance to targets

About You

You are passionate about connecting people to healthcare that meets them on their own terms. To be successful, you must be empathetic, resourceful, and influential with an aim to learn as much as you can about a patient and find their motivation to say yes to improving their health. You thrive in a flexible start-up environment where changing workflows, systems, and tools may be frequent. You are eager to offer suggestions for improvements and able to problem solve on the go.

We would love to hear from you if you have the following or equivalent experience

• 1+ years of experience in high volume, outcomes-focused call center experience, within or outside of healthcare.
• Comfort operating in a production-oriented environment that requires transparency, accountability, and loop closure.
• Ability to work independently, problem-solve and continuously improve, address patients’ concerns and barriers, multi-task with ease, and embrace feedback.
• Capable of operating in multiple platforms, including VOIP, customer relationship management (CRM) and task management system, health plan eligibility portals, Google Suite, Smartsheets, etc.
• Experience working with healthcare insurance, HEDIS Quality measures, CMS Stars, Population Health, healthcare marketing, outreach / health education, health coaching, behavioral health, care coordination, case management, and/or disease management.
• Experience interacting with Medicare and Medicaid populations.
• Bilingual in written and verbal English and Spanish.

Compensation Range $50,000 annually based upon prior experience, performance, and market dynamics

Benefits

• Medical / Dental / Vision insurance
• Flexible Spending Account
• Health Savings Account + match
• Company paid STD/LTD, AD&D, and Life insurance
• Paid Family Leave
• 401K + match
• Paid Time Off

Physical Requirements

• This is primarily a sedentary position.
• Physical requirements may include lifting up to 10 pounds, manual dexterity, near/far visual acuity, keyboarding, the ability to hear, understand, and distinguish speech, sitting, standing, walking, and screen usage for 8 or more hours per day.

HOW WE HIRE

Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds.

We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.