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SPSprinklr is an American software company that develops a software as a service (SaaS) customer experience management (CXM) platform, enabling enterprises to manage customer interactions across various digital channels.
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
We are looking for a seasoned Global Director of Partner Governance & Processes to lead the development and execution of partner programs, operations, and tools—core pillars of our alliance strategy. This leader will play a critical role in shaping and measuring partner engagement, driving sales alignment, and enabling scalable performance across our ecosystem to support Sprinklr’s partner Go-to-Market success. As a key member of the alliance leadership team, you will be responsible for ensuring seamless execution and measurable impact in a highly visible and cross-functional capacity, directly responsible for leading and optimizing the operational framework supporting our global partner ecosystem. The Director will collaborate closely with global alliance leaders, regional stakeholders, and cross-functional teams to bring a disciplined, data-driven, and customer-obsessed approach through operational excellence and strategic enablement.
By fulfilling the responsibilities of the Global Partnerships Director – Partner Governance and Processes role, and leveraging your skills and experience, you will play a crucial role in driving our global partnerships business and achieving revenue targets.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
Full Time
Salary: 146k-244k USD
United States +/- 0 hoursLearn more about Sprinklr and their company culture.
Sprinklr's journey began in 2009, born from the vision of founder Ragy Thomas. Operating initially from the basement of his home, Thomas self-funded the venture, driven by the goal of addressing a significant challenge for large enterprises: the growing complexity that separated brands from their customers. The name 'Sprinklr' itself was a metaphor, envisioning a brand carefully nurturing its presence across the burgeoning social media landscape. Early adopters like Cisco, Dell, and Virgin America recognized the potential of this nascent platform. The initial focus was squarely on social media, providing tools for listening and engagement. This foundational work laid the groundwork for what would become a comprehensive customer experience management (CXM) platform.
As the digital world evolved, so did Sprinklr. A pivotal moment arrived in March 2015 with the launch of the Experience Cloud, a significant expansion enabling companies to manage customer interactions across an impressive 23 social media channels and websites. This marked a strategic shift beyond just social media management towards a more holistic approach to customer experience. The company's growth trajectory was further fueled by substantial funding rounds, achieving unicorn status in 2015 with a valuation exceeding $1 billion. Subsequent investments, including a $200 million injection in 2020, valued the company at $2.7 billion, underscoring the market's confidence in Sprinklr's vision. This financial backing enabled a series of strategic acquisitions, including Get Satisfaction, NewBrand, Booshaka, Postano, and the social advertising business of Nanigans, each adding critical capabilities to the platform. In 2021, Sprinklr achieved another major milestone by going public on the New York Stock Exchange under the ticker symbol CXM. Today, Sprinklr stands as a leading enterprise software company, offering a unified AI-powered platform that helps global brands manage marketing, advertising, research, customer care, and engagement across more than 30 digital channels, striving to make customers happier by un-siloing teams and unifying experiences.
Learn about the tools and technologies that Sprinklr uses to build, market, and sell its products.
Node.js
Bootstrap
Backbone.js
JavaScript
Python
Java
PHP
Ruby
TypeScript
Google Tag Manager
Google Cloud Platform
12 moreEmployees can create an account to update this tech stack.
SP1001-5000 employees
2009
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