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VMware Support Engineer (NSX)

Spinnaker Support provides third-party support and managed services for enterprise software, including Oracle, SAP, Salesforce, and Microsoft.

Spinnaker Support

Employee count: 201-500

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Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for VMware, Oracle, SAP, JD Edwards and Microsoft.

We have an immediate need for an experienced VMware L3 Support Engineer:

The role is fully remote, but the candidate must be based in India
Occasional after hours, weekends and holidays support for urgent customer issues.
Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.
Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems.
Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model.
Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
Provide when requested root cause analysis for technical issues.
Assist with creating and maintaining relevant knowledge articles.
Work with other internal stakeholders as needed to enhance the overall customer experience.
Strong analytical and problem-solving skills
Promote best practise and new methodologies

Role skill requirements:

Minimum 5 years’ experience across VMware core technologies at a senior support level.
Experience in handling critical customer situations.
Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs.
Understanding of Logical Switching Routing: Segment creation and management, Tier-0 and Tier-1 gateway design
Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies
Understanding of Edge Services: Load balancer configuration, NAT and VPN.
Knowledge of VMware vSphere is mandatory. Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch).
Knowledge of Rest API, Curl and Postman is mandatory. Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE).
Knowledge of Certificates is needed. Understand the concept of Self-signed, CA certificates.
Proficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment.
Proficiency in Networking is mandatory. In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design
Proficiency in Packet Capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization.
Familiarity with systems management concepts, processes and standards (e. g. SNMP); capacity/performance management and tuning; and storage and network management.
Certifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus, VMware: VCP, VCP-NV, VCAP-NV is a plus

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About the job

Apply before

Jan 12, 2026

Posted on

Nov 13, 2025

Job type

Full Time

Experience level

Mid-level

Location requirements

India

Hiring timezones

India +/- 0 hours

About the job

About Spinnaker Support

Learn more about Spinnaker Support and their company culture.

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Spinnaker Support is a global provider of enterprise software third-party support and managed services for organizations running for Oracle, SAP, Salesforce, and Microsoft. With a focus on delivering high-quality support and tailored solutions, Spinnaker Support aims to help businesses maximize their existing software investments while reducing costs significantly compared to traditional vendor support.

The company's approach includes a flexible service model that allows organizations to leverage their technical expertise and resources. By providing comprehensive support services, such as maintenance, upgrades, and troubleshooting, Spinnaker Support enables clients to remain competitive in a rapidly evolving technological landscape. They also work to foster long-term partnerships with their clients, ensuring that they receive responsive and proactive service that meets their unique business needs.

About

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Tech stack

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Bootstrap

Perl

Taboola

PostgreSQL

Microsoft SQL Server

Oracle

Sybase

SAP

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Employee benefits

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Healthcare

Tailored healthcare plans to fit your individual needs.

Learning and Development

Diverse opportunities and environments designed for your personal and professional growth.

Retirement

Regionally adapted retirement plans with robust company contributions, to secure your future.

Wellness

Activities and programs focused on nurturing your emotional, mental, and physical well-being.

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Employee benefits

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Please let Spinnaker Support know you found this job on Himalayas. This helps us grow!

Apply now

About the job

Apply before

Jan 12, 2026

Posted on

Nov 13, 2025

Job type

Full Time

Experience level

Mid-level

Location requirements

India

Hiring timezones

India +/- 0 hours

About the job

Claim this profile

Spinnaker Support

Company size

201-500 employees

Founded in

2008

Chief executive officer

Matt Stava

Markets

Managed IT Services Oracle Support Services SAP Support Services Salesforce Support Services Microsoft Support Services IT Cost Optimization Technology Consulting Enterprise Software Support Third Party Software Maintenance Software Lifecycle Management

Employees live in

United States

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