Customer Service Representative - Work From Home

About the Opportunity

We’re looking for driven, people-focused individuals who want to grow within a stable, well-supported organization. In this role, you’ll connect directly with union members and their families to help them better understand benefit programs designed to support their financial security. This is a fully remote position, with all responsibilities conducted through virtual meetings and phone communication. It offers flexibility while allowing you to strengthen your communication skills and build valuable professional experience in a structured environment.

Core Responsibilities

• Connect with members through inbound and outbound calls
• Schedule and lead virtual appointments to review benefit options
• Present program details clearly and professionally through online meetings
• Assist members with straightforward enrollment and application steps
• Maintain accurate records and document all client interactions
• Follow up to ensure a smooth, positive member experience
• Participate in ongoing coaching, skills training, and leadership development

What We Provide

• Weekly pay with performance-based bonus incentives
• Fully remote, work-from-home flexibility
• Structured onboarding and hands-on mentorship
• Defined advancement pathways with long-term growth potential
• Health benefits available after the probationary period
• Residual income opportunities for qualifying representatives
• A supportive, team-oriented culture built on professionalism and integrity

Qualifications

• Strong communication and relationship-building skills
• Excellent organization and time-management abilities
• Comfortable using basic technology (Zoom, email, data entry systems)
• High school diploma required (post-secondary education considered an asset)
• Customer service, hospitality, or retail experience is beneficial but not required