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Spade RecruitingSR

Customer Care Specialist - WFH

Spade Recruiting is a Canadian recruitment agency specializing in sourcing top-tier sales and customer service professionals using a patented system and a team of former top-performing sales experts.

Spade Recruiting

Employee count: 11-50

United States only

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About Our Organization

We’re redefining what a modern insurance team looks like. Instead of focusing solely on policies and numbers, we focus on impact. Our mission is to support hardworking families in protecting their financial future while creating meaningful, flexible careers for the people on our team.

Our foundation is built on opportunity, mentorship, and forward-thinking systems. By combining innovative technology with real leadership support, we create an environment where motivated individuals can grow professionally without sacrificing personal freedom.

Position Overview

As part of our client services team, you’ll play a key role in guiding families through important financial decisions. You’ll help clients understand their coverage options, address their concerns, and ensure they feel supported every step of the way.

This role goes beyond administration—it’s about building trust, simplifying complex information, and delivering an experience that clients value long-term.

Key Responsibilities

  • Develop and maintain lasting relationships with clients

  • Review and explain benefit options, coverage updates, and claims processes

  • Present information in a clear, confident, and easy-to-follow manner

  • Work closely with leadership to enhance the client journey

  • Serve as a reliable point of contact for service-related inquiries

  • Participate in ongoing professional development and leadership training

Ideal Candidate Profile

  • Excellent interpersonal and communication skills

  • Comfortable using virtual platforms and digital systems

  • Self-motivated with strong organizational habits

  • Background in customer service or insurance is an asset, but not mandatory

  • Authorized to work in the United States or Canada

What We Offer

  • Fully remote work environment with flexible scheduling

  • Weekly compensation with additional performance incentives

  • Comprehensive onboarding and personalized mentorship

  • Defined growth tracks with leadership advancement opportunities

  • A values-driven culture centered on teamwork and service

  • The opportunity to positively impact families in your community

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Experience

No experience required

Location requirements

Hiring timezones

United States +/- 0 hours

About Spade Recruiting

Learn more about Spade Recruiting and their company culture.

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Spade Recruiting is a specialized recruitment and staffing agency founded on the principle that top-tier talent is a rare and valuable commodity that cannot be sourced through conventional methods. The firm's core philosophy is that to know and understand top performers, the recruiters themselves must be top performers. This belief is embedded in their operational model, where the recruitment team is composed of individuals with a background as high-achieving sales professionals. This unique composition allows them to effectively identify, assess, and engage with the elite candidates that other agencies often overlook. The company operates a specialized search division focused on sourcing exceptional customer service and sales representatives, tailoring each search to the specific corporate objectives, culture, and budget of their clients.

Established in 2019, Spade Recruiting has developed a patented recruitment system designed to maintain a consistent, year-round pipeline of premier sales talent. This proactive approach ensures that client organizations have continuous access to the best candidates in the market. The firm offers a suite of services that includes targeted recruiting, immediate staffing through contractors, executive headhunting to build strong leadership teams, and strategic HR consulting. By working closely with clients, Spade Recruiting develops customized HR strategies aimed at improving employee satisfaction, minimizing churn, and ultimately exceeding organizational goals. Their targeted methodology focuses on the top 1% of sales performers in competitive markets, ensuring a precise match for both skill set and cultural alignment.

Employee benefits

Learn about the employee benefits and perks provided at Spade Recruiting.

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Retirement Plan

Offers a 401k plan for employees.

Learning and Development

Full training is provided to new employees.

Paid Time Off

Includes paid vacation, sick days, and holidays.

Health Insurance

Comprehensive health insurance including medical, dental, and vision coverage.

View Spade Recruiting's employee benefits
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Spade Recruiting

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