United States onlyA leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal‑clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value‑add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well‑being of the communities in which we work and live. How will you power what’s possible?
Location: Remote
Job Summary
The Inside Sales Manager, Engineered Solutions leads a team of inside sales and order management professionals responsible for both the quoting and order entry processes for engineered solutions, ensuring a seamless transition from opportunity to execution. This role oversees the development of accurate, competitive quotes through close cross‑functional collaboration with Product Management and Engineering and ensures customer requirements are fully defined prior to order release. The Inside Sales Manager serves as the central coordination point between Sales, Engineering, Operations, Supply Chain, and Customer Support to ensure orders are processed correctly and delivered on time. This role is both a people leader and a process owner, driving operational excellence, customer satisfaction, and continuous improvement.
Key Responsibilities
Team Leadership & Development
- Lead, coach, and develop a team of inside sales and order entry professionals to deliver high levels of accuracy, responsiveness, and customer service.
- Set clear performance expectations and hold team members accountable to quality, productivity, and service‑level targets.
- Conduct regular performance reviews, provide ongoing feedback, and support professional development.
- Foster a collaborative, customer‑focused team culture aligned with company values.
Order Management & Execution
- Oversee order entry for engineered solutions, ensuring accuracy of configurations, pricing, lead times, and contractual requirements.
- Serve as escalation point for complex or high‑risk orders requiring cross‑functional coordination or exception handling.
- Ensure orders are released cleanly and on time to Engineering, Operations, and Supply Chain.
- Monitor order status from entry through shipment, proactively addressing risks to on‑time delivery.
Cross‑Functional Coordination
- Act as the primary liaison between Inside Sales and support functions including Engineering, Manufacturing, Supply Chain, Quality, and Logistics.
- Facilitate effective handoffs and communication to ensure customer requirements are clearly understood and executed.
- Partner with Outside Sales, Sales Management, and Product Management to align customer expectations with operational capabilities.
Customer Experience
- Ensure timely and professional communication with customers regarding order status, changes, and delivery commitments.
- Support resolution of customer issues related to order accuracy, lead times, and delivery performance.
- Drive a proactive, solutions‑oriented approach to customer challenges.
Process Improvement & Metrics
- Establish and track key performance indicators (KPIs) such as order accuracy, cycle time, backlog health, and on‑time delivery.
- Identify process gaps and lead continuous improvement initiatives to enhance efficiency, scalability, and customer satisfaction.
- Support system and process enhancements related to CRM, ERP, and order management workflows.
Required Education & Experience
- Years of Experience: 5‑7 Years.
- Inside Sales, Order Management, or Sales Operations, preferably in an engineered‑to‑order or industrial environment.
- 2+ years of people management experience with direct reports.
- Strong understanding of order‑to‑cash processes and cross‑functional workflows.
- Proven ability to manage multiple priorities in a fast‑paced, deadline‑driven environment.
Preferred Education & Experience
- Education Level: Bachelor’s Degree.
- Years of Experience: 8‑11 Years.
- Experience supporting engineered or configurable products.
- Familiarity with ERP and CRM systems.
- Background working closely with Engineering, Manufacturing, or Supply Chain teams.
Spans of Control
- Does this role manage Southwire Team Members: Yes.
- Number of Direct Reports: 5‑10.
Travel
- Travel: None.
Physical Requirements
- Moving: 5%.
- Standing: 5%.
- Sitting: 90%.
Working Conditions
- Office.
Equipment
- Computer/Keyboard.
Competencies
- Attracts Top Talent.
- Communicates Effectively.
- Courage.
- Decision Quality.
- Drives Results.
- Financial Acumen.
Skills
- Public Relations.
- Revenue Management.
- Negotiation.
- Analytical Skills.
- Forecasting.
- Influencing Skills.
- Lead Generation.
- Accountability.
- Customer Relationship Management.
- Market Research.
Benefits We Offer
- 401k with Matching.
- Family and Individual Insurance Packages (Health, Life, Dental, and Vision).
- Paid Time Off & Paid Holidays.
- Long & Short-Term Disability.
- Supplemental Insurance Plans.
- Employee Assistance Program.
- Employee Referral Program.
- Tuition Reimbursement Programs.
- Advancement & Professional Growth opportunities.
- Parental Leave.
- More
Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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