United States only3 billion people across the world work in frontline jobs. Yet, despite rising costs and staff shortages, frontline organisations are still left to choose between paper, Excel, and WhatsApp, or decade-old workforce management solutions to take care of the most important part of their businesses - their people.
Enter Sona: the next generation of AI-native, frontline workforce management. We’ve built an end-to-end platform covering Scheduling, HR, Payroll, and Communications that gives the largest frontline organisations everything they need to staff more intelligently and empower their teams.
In under 4 years, we’ve already made a deep impact on the lives of over 100k frontline workers and the operation of their organisations, grown the team to 110+, and secured over $50M in funding from notable VC’s, including Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, and Notion Capital, plus notable angels like Tom Blomfield (Monzo).
It’s a hugely exciting time to be joining the team as we’re still small enough that you’ll have a significant impact on the company’s growth trajectory and culture, yet large enough to have a great structure, experienced leaders and world-class benefits in place. More on working at Sona here.
About the Role
We are looking for an individual with extensive experience with US Labor solutions and a background in the Product Management or the Solution Design of scheduling products. This role will be the first of its kind in the US, hugely influential and offers the right individual the opportunity to have an outsized impact.
In this role you will work closely with the Sona leadership team as we build out the US business unit working at the intersection between sales, implementation and product. Your mission will be to ensure that Sona’s US Alpha Customers are launched successfully, this will involve day to day execution and partnership with our Sales and Product teams.
You will be providing technical and product consultation and advocacy throughout the customer journey, executing within a highly solution-oriented sales and implementation process. You will enable Sona to have a keen understanding of the customers’ business, processes and what drives success for them, ensuring we deliver a solution to expedite time to value and maximise ROI. This role will require you to deeply understand best-practices, labor compliance and be able to articulate opportunities and, where appropriate, recommend business process change.
This will mean developing a deep understanding of our platform, the options available and how to transform it based on customer requirements, whilst identifying when to push back and advocate for change.
As a core customer product expert, you’ll work closely with the product team; collecting feedback, insights and industry expertise enabling us to continue to build a best in class product that customers love to use.
Responsibilities
Customer Responsibilities
Use your deep knowledge of US labor best practice and Sona product capabilities to be the trusted consultant for our customers, designing a solution that achieves their desired outcomes.
Throughout the consultative sales and implementation journey, be responsible for defining, documenting and delivering configurations of Sona’s solutions, integrations and professional services to meet the needs of the customer.
Partner directly with the Sona Product team to ensure that new product requirements are captured, documented and understood.
Working with the Sales and Project Management teams to fully detail implementation scope and ensure that all parties are crystal clear on both what is in and what is out of scope.
Fully in ‘day to day execution’ mode working alongside Sona’s US Leadership team with ‘sleeves rolled up’ to deliver our Alpha Customer program. This will require you to be both an SME and demonstrate Project and Stakeholder Management skills.
Partner with the Project Managers, Product Managers, and technical specialists at each implementation phase to provide product-level expertise to internal and external stakeholders
Work in tandem with Sona’s Labor Compliance experts to ensure Customers are configured utilizing the most appropriate compliance rules for their locations.
Supports and advocates strong customer led UAT
Enables Sona’s customers to effectively train their frontline on the Sona solution via a product-led Train the trainer programme
Be a trusted advisor sharing advice, expertise and industry best practices with customers to maximise the value of their partnership with Sona and their adoption of our solutions.
Deliver an all round great customer experience through providing day-to-day support for the first Alpha customers during and after implementation
Internal Responsibilities
Support Sona’s Product team and influence the roadmap, based on your experience of the US Labor market to ensure the highest value items are prioritized. Work across teams to drive a better understanding of the region, our customers and their use cases for Sona’s solutions as these evolve.
There is no ‘It’s not my job’ - this is antithetical to Sona’s values and in this role specifically, where the team is smaller, you really will have to be up to support with or delve into almost anything.
Work across teams to ensure that our technical and solutions documents are up to date as the product evolves. This includes Statement of Works, Solution Design Documents, Solution Design Overviews, Training programmes.
Ensure that the team stays up to date with industry insights, changes to product market / vertical fit and competitor analysis.
Requirements
Experience with Workforce Management solutions specifically scheduling/rostering/labor products and their use to drive business efficiency.
Ability to quickly interpret and validate customer requirements and design suitable solutions, using own and shared experience alongside discipline and industry best practice.
Experience and use of industry-standard project methods, tools, and techniques.
Presentation, solution demonstration, training and meeting facilitation skills.
Hands-on configuration-focused technical consulting.
Ability to work independently and deliver to project timelines.
High emotional intelligence and ability to communicate with stakeholders at all levels and across industries.
Focused, with a high attention to detail.
Personally driven to deliver to standards of excellence.
You're up for lots of travel to UK/Europe to connect with the product team and across the US to meet with prospects and customers in person.
Benefits
Base salary of $200,000 - $225,000 plus bonus
Remote US (East Coast or Central timezone to maximise overlap with UK/Europe)
Share options
401k contributions, employer match up to 2%
Comprehensive health insurance available from day one (UnitedHealthcare)
Enhanced parental leave & pay
Co-working space stipend
Bi-annual all expenses paid team retreats
The latest Macbook and equipment budget for your home office
Professional development budget
Unlimited free books
Note: this represents a typical benefits package for a US-based, full-time employee. Exact details may vary based on location and employment type but we try to be as fair as possible to all of our team members. Please ask your contact in the Talent team to clarify the available benefits for you.
United Kingdom
GE and US only
