Key Account Manager - North Vietnam

At Diversey - a Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals across healthcare, food & beverage, hospitality, and more. Now part of Solenis, we continue to lead global markets with sustainable, science-driven products. We’re proud to be recognized as a 2025 Best Managed Company for the five-year running—reflecting our dedication to excellence, innovation, and market leadership.

We are now seeking a Key Account Manager for Food Service Retail (FSR) business to join our team in Hanoi,Vietnam to drive commercial growth across key Food Service Retail, and distributors.

What You’ll Do:

As the Key Account Manager for FSR Vietnam, you will take full ownership of driving market penetration and revenue growth across Food Service Retail, QSR and distribution channels. You will build strong distributor partnerships, expand portfolio presence, and execute go-to-market strategies to strengthen Diversey’s leadership position in Hanoi, Vietnam.

Key Responsibilities:

1. Business Development & Sales Growth:

• Identify, target, and win new key accounts in the FSR sector (QSR, casual dining, coffee chains, catering groups).

• Develop and execute segment-specific business plans aligned with country strategy.

• Deliver sales and margin targets through direct and indirect channels.

• Drive conversion programs from competitors by demonstrating value, innovation, and total cost of ownership advantage.

2. Account Management:

• Manage and develop relationships with key decision-makers (Operations, Procurement, QA, Engineering).

• Ensure contract renewals and upselling of Diversey solutions (chemicals, equipment, training, IoT, and hygiene programs).

• Conduct regular business reviews with customers to measure performance and compliance.

3. Channel & Partner Management:

• Support and train distributors servicing FSR customers on product knowledge, sales skills, and hygiene standards.

• Develop promotional plans and joint business plans with key partners.

4. Technical & Operational Support:

• Coordinate with Technical Service and Application Teams to ensure correct product usage and equipment performance.

• Ensure HACCP, food safety, and brand hygiene standards are met.

5. Market Intelligence:

• Monitor competitor activities, pricing, and market trends.

• Provide feedback to marketing and regional teams on customer insights and innovation opportunities.

Qualifications:

• Bachelor’s degree in Business, Hospitality, or related field (preferred).

• Minimum 5 years’ B2B sales experience, ideally in F&B, hospitality, hygiene, or foodservice.

• Proven track record in achieving sales targets and managing large customers.

• Strong communication, negotiation, and presentation skills.

• Knowledge of HACCP, food safety standards, or hygiene systems (advantage).

• Proficiency in English and Vietnamese.

• Strategic thinking, business acumen, and strong execution discipline.

• Customer-first mindset with strong relationship building and stakeholder management; collaborative, cross-functional working style.

Some Benefits of Working with Us:

• Competitive salary and bonuses

• Competitive health + wellness benefit plan

• Continuous professional development with many opportunities for growth

• Hybrid work arrangement

We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

This is a fantastic opportunity to build your career with a company who are experiencing rapid growth.

At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.