[MSO] Team Coordinator (Cloud Native Platform Team)

Project – the aim you’ll have

We are looking for a Team Coordinator responsible for the operational management of a team delivering and maintaining a Kubernetes (K8S) platform for a key client – a Managed Service Provider in Western Europe. The team is responsible for the client's largest K8S deployment and plays a critical role in the platform’s ongoing development, lifecycle management, and stability.

Position – how you’ll contribute

• Lead the team’s day-to-day operations, balancing platform development and maintenance tasks.
• Act as the primary escalation point for client teams regarding platform-related topics.
• Coordinate workload across incident/ticket resolution (via ServiceNow), platform lifecycle management (LCM), and feature development.
• Manage priorities and resource allocation in alignment with client stakeholders (Product Owners, architects, business).
• Drive the definition, implementation, and continuous improvement of team processes for both development and operations.
• Provide regular reporting and updates to both the client organization and internal leadership.
• Promote the team’s achievements and ensure visibility of its impact within the client organization.

Expectations – the experience you need

• Solid understanding of ITIL and SDLC frameworks, with hands-on experience in designing, implementing, and improving IT service and software development processes.
• Proven experience in leading technical or project teams.
• Strong ability to coordinate work between a technical team and both internal and external stakeholders.
• Practical knowledge of DevOps and SRE practices.
• Minimum 3 years of hands-on experience in a DevOps, SysOps, or System Administrator role (cloud environments welcome).
• Solid understanding of data center technologies (servers, networking, storage, load balancers -general level).
• Practical knowledge of Kubernetes and containerization.
• Strong familiarity with Linux-based systems (any distribution).
• Excellent English communication skills, both written and spoken.
• Comfortable communicating across different levels of an organization.

Additional skills – the edge you have

• Experience in project management or familiarity with project management methodologies.
• Strong interpersonal skills – conflict resolution, stakeholder management, and relationship building.

Our offer – professional development, personal growth

• Flexible employment and remote work
• International projects with leading global clients
• International business trips
• Non-corporate atmosphere
• Language classes
• Internal & external training
• Private healthcare and insurance
• Multisport card
• Well-being initiatives

Position at: Software Mind Poland

Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.