[CMI] Service Manager

Project – the aim you’ll have

As a Delivery Manager, you’ll work closely with our clients to build and implement cloud computing and AI solutions. On a daily basis you’ll be responsible for understanding customer needs, proposing the best solutions, and implementing them. You’ll manage a team to deliver quality fixed projects as well as iterative value to end users, in our business unit focused on cloud computing and AI implementations.

Position – how you’ll contribute

• Building and maintaining collaborative relationships with key clients
• Monitoring fixed project scope and ensuring effective client communication
• Managing monthly settlements with clients and team members
• Overseeing project resource allocation and utilization
• Leading recruitment, onboarding, and offboarding processes
• Working effectively across multiple projects simultaneously, with exceptional context switching abilities
• Formal handling of contracts and clauses that are the basis for cooperation with clients
• Ensuring adherence to SLA agreements, monitoring service quality, and implementing ITIL-based best practices in Managed Services contexts

Expectations – the experience you need

• More than 2-3 years of experience in a similar managerial position
• Commercial experience in managing, influencing, and measuring team performance in a global multinational environment
• Experience in leading agile teams delivering fixed projects while ensuring quality and addressing issues
• Experience in monitoring and ensuring the margin and profitability of projects
• Demonstrated ability to efficiently manage multiple projects simultaneously and excel in context switching
• Fluent English and Polish both written and spoken

Additional skills – the edge you have

• Understanding of cloud computing platforms
• Strong client relationship management skills
• Practical knowledge of ITIL processes, SLA management, and operational excellence in Managed Services

Our offer – professional development, personal growth:

• Flexible employment and remote work
• International projects with leading global clients
• International business trips
• Non-corporate atmosphere
• Language classes
• Internal & external training
• Private healthcare and insurance
• Multisport card
• Well-being initiatives

Position at: Software Mind Poland

This role requires candidates to be based in the European Union.

Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.