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Software MindSM

[8IB] Senior Drupal/WebOps Engineer

Software Mind is a global digital transformation partner, providing software development services and expert teams to companies across various industries. Founded in 1999 and headquartered in Krakow, Poland, the company has expanded its operations throughout Europe, the US, and Latin America.

Software Mind

Employee count: 1001-5000

Costa Rica only

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About the Role

We are seeking a Senior Drupal / WebOps Engineer to help operate, maintain, and extend a large-scale enterprise web platform powering 400+ Drupal sites. This role sits at the intersection of application engineering and platform operations, ensuring reliable, scalable deployments across a multi-site architecture.

You will build on modern automation foundations (GitHub Actions, Pantheon Terminus, Quicksilver) and drive improvements in release velocity, reliability, and observability across the platform.

What You’ll Work On

  • CI/CD & Platform Automation

    • Maintain and extend GitHub Actions-based CI/CD pipelines

    • Manage automated workflows for MultiDev environment creation (Pantheon), Canary deployments, phased releases, and fleet-wide upstream deployments

    • Troubleshoot pipeline failures and improve resiliency and observability

    • Enhance automation around release processes, including changelog generation and deployment validation

  • Pantheon & Hosting Operations

    • Work with Pantheon platform tooling (Terminus CLI, MultiDev environments, upstream management, and site orchestration)

    • Support platform stability, deployment workflows, and environment lifecycle management

  • Drupal Engineering (Backend Focus)

    • Contribute to and maintain a Drupal 10-based multi-tenant platform

    • Develop and support custom modules, integrations, and backend logic

    • Debug and resolve issues across a shared codebase impacting multiple sites

    • Ensure best practices for performance, security, and maintainability

  • Automation & Observability

    • Extend automation using Quicksilver (even-driven workflows) and messaging integrations (e.g., Google Chat notifications)

    • Improve visibility into system health, deployment outcomes, and failures

Core Requirements

  • +90% English written and oral (at least C1 level) with excellent communication skills

  • 3–6+ years of experience with Drupal (8/9/10) and PHP

  • Experience working with the Pantheon hosting platform

  • Hands-on experience with Terminus CLI, MultiDev workflows, and upstream-based Drupal architectures

  • Strong experience with CI/CD pipelines (GitHub Actions, GitLab CI, or similar)

  • Comfortable debugging across application code, deployment pipelines, and hosting/platform environments

  • Experience working in multi-site or multi-tenant architectures

  • Strong understanding of version control (Git), deployment strategies (canary, phased rollouts), and environment management (dev/test/prod isolation)

  • Ability to work across both application code and infrastructure workflows

Nice-to-Have (Bonus Skills)

  • Frontend experience with Vue.js and TypeScript

  • Scripting or backend experience with Node.js or Python

  • Experience with accessibility standards (WCAG, VPAT)

  • Familiarity with search platforms (MongoDB Atlas Search, vector search, RAG systems)

  • Knowledge of release automation patterns (auto-generated changelogs, commit parsing, etc.)

What Success Looks Like

  • CI/CD pipelines are stable, fast, and require minimal manual intervention

  • Deployments across 400+ sites are predictable and low-risk

  • Platform automation continues to evolve and improve

  • Drupal platform remains stable and maintainable across tenants

  • Issues are proactively identified through improved observability and alerts

Why This Role Matters

Our platform supports a large portfolio of enterprise websites with a bi-weekly release cadence. Maintaining and evolving the systems that power these releases is critical to platform stability, developer productivity, and client trust. This role ensures we continue to operate at scale while improving the systems that make that scale possible.

We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work!

About the job

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Job type

Full Time

Experience level

Experience

3 years minimum

Location requirements

Hiring timezones

Costa Rica +/- 0 hours

About Software Mind

Learn more about Software Mind and their company culture.

View company profile

What began in 1999 as the vision of two ambitious Polish developers in their final years of college, eager to build interesting business apps for international markets using emerging technologies, has blossomed into Software Mind, a global digital transformation partner. For over two decades, this Krakow-based company has been at the forefront of software development, evolving from a boutique Polish software house into a significant player with a robust presence across Europe, the US, and Latin America. This journey has been marked by organic growth, strategic external investments, and key acquisitions, including companies like ValueLogic, Code Factory, Chmurowisko, Virtualmind, and number8. These moves have not only expanded Software Mind's geographical reach but also deepened its expertise and service offerings.

Software Mind's core mission is to provide organizations worldwide with the critical expertise, resources, and product engineering necessary to drive their business forward. They empower companies with skilled software engineers and autonomous, cross-functional development teams that manage the entire software lifecycle, from the initial spark of an idea to its release and ongoing support. The company prides itself on a culture that prioritizes openness, ownership, and respect, fostering a global team that is encouraged to 'crave more, act as a true partner, and deliver meaningful value'. This people-centric approach, combined with a strong technological foundation in areas like cloud computing, AI, data science, and embedded software, allows Software Mind to accelerate digital transformations and enhance software delivery for a diverse clientele that includes scale-ups, unicorns, and large enterprise-level companies. Their path has mirrored the challenges many of their clients face – navigating new markets, cultivating deep domain knowledge, and integrating cutting-edge technologies – which uniquely positions them to guide digital accelerations and engineer software that not only impacts today but also inspires tomorrow.

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