Business Operations Analyst

About us:

Softheon is a dynamic and forward-thinking Software as a Service (SaaS) organization that is dedicated to ensuring affordable, accessible, and plentiful healthcare for every American. We are a pioneering force in the healthcare technology industry, driven by our mission to empower individuals and organizations with innovative solutions that transform the healthcare landscape. Our commitment to improving healthcare access and delivery is unwavering, and we are looking for top-tier talent to join our journey and contribute to our vision. If you're seeking an environment where your contributions are impactful and deeply valued, don't just join a company with ambition. Align with a purpose backed by a committed company.

Our Company Culture:

Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals.

At Softheon, Our Mission is powering growth to make health more productive, intelligent, and successful. Our Vision is Making healthcare affordable, accessible, and plentiful for every American.

About the role:

The entry level Business Operations Analyst is responsible for monitoring, analyzing, and improving existing business operations. They will perform basic root cause analysis, support data collection, and gather documentation. They will analyze cross-departmental/cross-product business processes for efficiency, accuracy, timeliness, and completeness.

Within this role the Business Operations Analyst will assist with developing solutions to meet business needs and assist with business development tasks as needed. They participate in company meetings, share ideas to improve current business processes and increase profitability. They follow strict company procedures and report progress to the business operations manager.

They have excellent time management skills, communication skills, are self-motivated and have a strong attention to detail. They can write basic standard operations procedures.

Requirements

You will:

• Understand end to end business process and workflow.
• Monitor system performance using various tools to ensure all processes are performing as designed.
• Review ADO tickets and resolve or escalate issues identified by clients or internal staff.
• Document investigational steps and preliminary root cause analysis for product escalation.
• Self-manage completing assigned daily tasks.
• Communicate issues with product performance to Product Managers and track for resolution.
• Resolve exception escalations timely to meet client expectations.
• Monitor Service Level Agreement (SLA) metrics and resolve issues timely to ensure SLAs are met.
• Understand and perform standard operational procedures to ensure processes are accurate, timely and complete.
• Assist with testing by completing assigned test cases for client onboarding, open enrollment, and pre/post deployment.
• Proactively communicate and collaborate with Product Managers to define and solve issues.
• Write detailed reports based on your recommendations and communicate your findings (inwriting and through presentations) to upper management.
• Identify new opportunities, service improvements and cost reduction for continuous process improvement and scalability.
• Communicate complex data in comprehensible ways.
• Determine, implement, and evaluate business metrics to meet ongoing organizational or customer information needs.

You have:

• Bachelor's Degree or higher in Business Administration, Economics, Computer Science, or Informational Technology required.
• 1-3 years of work experience required.
• Excel experience required; SQL experience strongly preferred.
• Proficiency in MS Word, MS Excel, and Outlook.
• Experience working with and creating Standard Operating Procedures (SOP) documents.
• Exceptional critical thinking and problem-solving skills.
• Ability to investigate, analyze and automate solutions to resolve data patterns and trends in exception queues.
• Exceptional verbal and written communication skills.
• Availability for rotating weekend shifts as well as occasional holidays and overtime shifts required.
• EST working hours required (9am-6pm EST).

Benefits

What we offer:

Salary - $55,000 - $60,000

Softheon offers every full-time employee a comprehensive benefits package including:

Opportunity to work on cutting-edge cloud-based healthcare solutions;

Work from your home company with a one-time home office stipend;

Excellent benefits package that includes health, vision and dental coverage for you, your spouse and dependents;

Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave;

15 days to unlimited PTO based on YOS plus 9 additional holidays;

Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities;

An opportunity for you to be part of a team committed to improving healthcare access and affordability by leveraging innovative technology solutions;

*Please note that candidates applying for this position, must currently reside within the United States.

Join Softheon, and together, we'll shape the future of healthcare in America.

Are you ready to make a difference? Join us at Softheon and help revolutionize healthcare for all.

At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. Our recruitment and hiring decisions are made solely on the basis of each candidate's qualifications, experience, and skills. We highly appreciate your dedication to our shared mission of making healthcare affordable, accessible, and abundant for all. Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated.

Employment with Softheon is at-will, which means either the employee or Softheon may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or in any document or statement shall be construed to constitute a guarantee of employment for a specified period of time.