Director, Revenue Operations

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

SmithRx’s revenue team is seeking a seasoned Revenue Operations leader to join our growing team. In this strategic leadership role, you'll collaborate directly with senior executives to identify and execute initiatives that propel revenue growth and optimize sales team performance. This individual will be responsible for implementing and managing revenue-related systems, deep diving into revenue performance, and implementing new processes and policies based on your findings. The ideal candidate will have a strong background in revenue operations with a proven track record for driving results.

What you will do:

• Lead the identification, development and implementation of new programs, processes, frameworks and products to streamline Revenue Operations, ensuring efficient end-to-end GTM execution, and collaboration with cross-functional teams to identify sales growth opportunities.
• Develop and maintain robust sales reports and dashboards, including pipeline reporting, that track key performance indicators (KPIs) and translate insights into actionable strategies for revenue growth.
• Drive deal review process to ensure deals are in alignment to guidelines and deal standards.
• Facilitate the contract execution process, in collaboration with Sales, Legal, Implementations, and Account Management teams to drive efficient and accurate onboarding of new clients. This includes full Contract Lifecycle Management via our internal digital tools.
• Quarterback concurrent projects, ensuring clear communication and comprehensive documentation for seamless execution and team alignment.
• Analyze sales data and performance metrics to identify areas for improvement and implement solutions that optimize the sales engine.
• Maintain ongoing reporting of pacing and sales forecast, including regular reviews with internal customers and revenue gap closure planning.
• Perform bottom-up revenue planning by client and product / revenue stream (working in close partnership with Sales and Finance) for budgeting and allocations.
• Become the trusted advisor and subject-matter expert on internal sales tools and processes, empowering the team with in-depth knowledge.
• Provide comprehensive training and support to sales and marketing teams on revenue-related processes and systems, ensuring successful adoption and driving results.
• Collaborate with stakeholders to create and administer sales quota, territory and competitive compensation plans that incentivize and reward top sales performance.
• Develop a data-driven approach to sales and churn forecasting that leverage both leading and lagging indicators and front-line knowledge of potential outcomes.
• Drive critical issue resolution and eliminate roadblocks. Serve as the key escalation point for critical issues and initiatives impacting the sales team.
• Foster an inclusive and supportive environment where team members of all backgrounds and experiences feel valued, empowered, and can contribute their best work.

What you will bring to SmithRx:

• 10+ years of experience in Revenue/Sales Operations, with 3+ years of people leadership experience, demonstrating a proven track record of successful execution and achieving business goals.
• Startup experience, where you thrived in a fast-paced environment, is a strong plus.
• Experience in healthcare industries is a plus.
• Bachelor's degree or equivalent experience, advanced degree or MBA preferred.
• Expertise in Salesforce with a deep understanding of its functionality and best practices. Demonstrated experience with certifications like Salesforce Administrator or equivalent.
• Exceptional analytical skills and a keen eye for detail. Experience with Looker or similar data visualization tools is a plus, allowing you to transform data into actionable insights for key stakeholders.
• Excel at both written and oral communication, adeptly presenting revenue KPIs and QBRs to audiences including senior leaders, small groups, and non-technical stakeholders.
• Proven track record of delivering impact across multiple go-to market teams including sales, customer success and marketing.

What SmithRx Offers You:

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities