SkioSK

Technical Support Specialist

Skio helps brands on Shopify sell subscriptions without ripping their hair out. Customers include Liquid I.V., Bulletproof, Milk Bar, Bev, Muddy Bites, Fly By Jing, Taika, Immi, MatchaBar, KraveBeauty, Glamnetic, Insert Name Here, Doe Lashes, Stryx, Huron, Magic Mind, Remedy Organics, Siete Foods, & ZOX.

Skio

Employee count: 51-200

About Skio:

Skio helps Shopify brands sell subscriptions without the headaches. We’re building the most merchant-friendly subscription platform—simple, scalable, and focused on delivering great customer experiences. Backed by Y Combinator and top-tier investors, we’re growing fast and looking for people who are excited to solve real problems and support innovative ecommerce brands.

The Role:

We’re looking for a Technical Support Specialist to join our Customer Experience team. You’ll be on the front lines helping our merchants succeed—answering technical questions, troubleshooting issues, and acting as a voice of both the customer and our product. You’ll work closely with support leadership, engineering, and product teams to resolve issues quickly and clearly.
This role is ideal for someone who’s detail-oriented, empathetic, and thrives in fast-paced, startup environments. Experience with Shopify is a must, and a passion for great customer service is non-negotiable.

What You’ll Do:

Manage an inbound queue of support tickets (email and chat) and triage technical issues from our merchants
Provide clear, friendly, and timely support, occasionally hopping on Zoom calls if needed
Collaborate with our engineering team to escalate and troubleshoot more complex issues
Communicate consistently with merchants to provide updates and ensure resolution
Perform QA on new features to catch bugs and ensure a smooth launch
Contribute to documentation and help center updates to improve self-service

What We’re Looking For:

2–4+ years of experience in technical or customer support at a SaaS company

Experience working with Shopify is required

Strong written communication skills and a calm, customer-first mindset
Familiarity with tools like Zendesk, Slack, Linear, and Notion (or similar)
Able to manage multiple conversations at once and stay organized under pressure
Bonus: Experience working in ecommerce, subscriptions, or with APIs

Why Skio?

Remote-first team with flexible hours and a strong focus on async work
High-impact role where your work directly supports our merchants’ success
Collaborative, low-ego team culture that values transparency and trust
Competitive salary, equity, and benefits

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Open to candidates from all countries.

Hiring timezones

Worldwide

About Skio

Learn more about Skio and their company culture.

View company profile

We help brands on Shopify sell subscriptions (+much more in the future).

Since launching in late-April 2021, we've raised ~$7.4M in seed funding and are close to series B metrics (revenue and headcount grew ~1000% in 2022).

Ways we stand out:

  • Post product-market-fit since we're "regiciding" a $2.1B incumbent with PMF (ReCharge). Liquid I.V., Bev, Muddy Bites, & most of our customers come from ReCharge.

  • Fintech + transaction fee business model (1% + 20c on every order).

  • One of the best times to join in terms of risk/reward (post-PMF while still being pre-series A). Our 409A is still relatively low meaning options can be early-exercised cheaply (great for saving on taxes). QSBS still applies (also great for saving on taxes).

  • Solo-founded. Generally speaking, solo-founded companies can give more equity and that's what we do here. We believe very much in hiring 1 great fit over 3 good fits and giving the 1 great fit more equity.

  • Backed by Y Combinator (if investors matter to you).

  • D2C/Shopify app ecosystem is low tech. No competitors with strong engineering teams (it's basically smurfing). Lots of low hanging fruit.

  • Flat org structure (with leads/comprehension-first titles). Good read on this here.

  • Minimal meeting culture. Make reversible decisions quickly. Make irreversible decisions less quickly. 15m meetings instead of 30m meetings. Good read on this here.

  • Practical perks only (health/vision/dental insurance + tax advantaged things). Everyone has different spending habits and we'd rather just pay you more than waste our brain cycles on unused perks.

  • Big long-term vision for building network effects.

  • Inspired by Netflix culture. Think of us like a startup/high-upside version.

  • Trillies, not billies. Unicorn means nothing. We aim for kermit ($1T+ valuation).

Values

  • Integrity. Always act like someone's watching.

  • Agency. We look for drivers over passengers (Frank Slootman). You run through walls to get things done & question how things can be better instead of going with the flow (too many people who go with the flow and we'll be screwed in 10 years).

  • Grind. We work longer hours.

  • Hats. Wear many hats. No job is not your job.

  • Intent. Assume good intent (esp. w/ written communication). We strive to be sensitive without walking on eggshells.

Great traits

  • Really good at something with high skill ceiling. Poker, piano, gaming, sports, past startup/project, anything.

  • High delta in circumstances & outcome. It's a pretty strong signal when you're able to do much better than most people in your shoes would do.

  • Adventure-driven. We're here to build a legendary company & make some fun memories (+hopefully lots of money).

  • Similar sense of humor. We’re rekking a $2.1B, 8 year old incumbent as a 1 year old company and it’ll be more fun if you think it’s hilarious. It's pretty much trolling on a business level.

  • EV-based decision-making. You look at how much X will help Y, the number of Y, and estimate how long X will take when deciding what to work on.

  • Autonomous. Can take vague requests and get them done without needing too much help.

  • Apolitical. Culmination of many points above. If you've experienced a political company culture and it killed you inside, then that's great (will do our best to make sure this never happens here).

Why bet on me

A big part of joining a startup is betting on the founder(s). With this in mind/to save you time, here's some reasons to bet on me:

  • Track record of grinding:

    • Top 200 in LoL NA solo queue (100 million+ players globally) in 1 year.

    • Leetcoded internship offers (Pinterest, Stripe) & dropped out after 1 year to join Pinterest (Pre-IPO in 2017).

    • Got into Y Combinator in 1 month post-idea (different idea that was bad). Grinded (aka ate shit) for 1 year before pivoting to Skio.

    • Got product-market-fit + raised a seed for Skio in 4 months post-launch. Was solo during this time (did eng., sales, support, & fundraising).

  • No personal safety net (e.g. rich family, prior exits) forces me to work hard.

  • Extremely EV-based decision-making. If something is uncomfortable, I'll run straight at it. I also spend money in any way I can to save time and get more done.

  • Thick-skinned. I'm used to being flamed from my gaming days :-) This helps me stay composed in high-pressure situations.

  • Won't tap out early. Many founders start focusing on other things in the $1-10B range (e.g. thought leadership, angel investing, other projects). I'll do my best to take Skio into the trillies (kermit).

Claim this profileSkio logoSK

Skio

Company size

51-200 employees

Founded in

2021

Chief executive officer

Kennan Davison

View company profile

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