Shelf

Shelf.io is a pioneering technology company at the forefront of the artificial intelligence-driven knowledge automation sector. Founded on the principle that an organization's knowledge is its most vital asset, Shelf.io provides a sophisticated platform designed to address the pervasive challenge of information silos and data fragmentation within enterprises. The company's core mission is to empower employees by providing them with instantaneous access to accurate and reliable answers, thereby enhancing productivity and improving customer service outcomes. By leveraging its proprietary MerlinAI, Shelf.io makes it effortless for any employee, from customer support agents to management, to navigate the vast and often chaotic landscape of an enterprise's content sprawl. The platform is engineered to significantly reduce the time it takes for customer service representatives to find answers, decreasing the average time-to-answer from several minutes to under twenty seconds.

The company's innovative approach to knowledge management has garnered significant attention and investment, including a substantial Series B funding round of $52.5 million led by prominent investors Tiger Global and Insight Partners. This financial backing has fueled rapid growth, allowing Shelf.io to expand its team and enhance its technological capabilities. Shelf.io's platform is designed for seamless integration with a company's existing technology stack, including various customer service platforms and communication channels, while adhering to the highest security standards. It offers solutions for both internal employee support and consumer-facing self-service, ensuring that customers can also find the answers they need on their preferred channels. The platform's capabilities extend to identifying and rectifying data quality issues, a critical step for the successful deployment of Generative AI, positioning Shelf.io as a crucial partner for businesses looking to harness the power of AI responsibly and effectively. With a strong focus on customer success and a track record of zero customer churn over three years, Shelf.io is committed to helping world-class enterprises like John Deere, DSW, and HelloFresh optimize their knowledge infrastructure.