Technical Client Manager

We are SGS – the world’s leading testing, inspection, and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world.

Requirements

• Prepare and oversee the preparation and submittal of responses for all complex and routine quotes.
• Work with other NAM TCMs to respond to all Requests for Proposals (RFPs)/Requests for Information (RFI).
• Collaborate with clients and department heads to prepare project plans.
• Assist in preparing protocols and project reports as needed.
• Provide status updates of ongoing projects.
• Monitor SGS activities against quote scope.
• Schedule teleconferences and face to face meetings as needed, run meetings, generate agendas and meeting minutes and track action items.
• Ensure pricelists are maintained and accurate with regards to effort required for work.
• Working with Lab Manager make sure that invoices are generated and sent upon completion of work.
• Give clients technical support and advice where needed maintain high customer satisfaction that we are the preferred service provider.
• Manage business related complaints relating to Service Quality from enquiry to payment received.
• Follow Training SOP for training and training records.

Benefits

• Equal Opportunity Employer
• Paid time off and benefits package
• Opportunities for professional growth and development