Technical Client Manager

Act as a liaison between clients and the laboratory as follows:

• Prepare and oversee the preparation and submittal of responses for all complex and routine quotes.
• Work with other NAM TCMs to respond to all Requests for Proposals (RFPs)/Requests for Information (RFI). Collaborate with clients and department heads to prepare project plans.
• Assist in preparing protocols and project reports as needed.
• Provide status updates of ongoing projects.
• Monitor SGS activities against quote scope.
• Schedule teleconferences and face to face meetings as needed, run meetings, generate agendas and meeting minutes and track action items.
• Ensure pricelists are maintained and accurate with regards to effort required for work.
• Working with Lab Manager make sure that invoices are generated and sent upon completion of work.
• Give clients technical support and advice where needed maintain high customer satisfaction that we are the preferred service provider.
• Manage business related complaints relating to Service Quality from enquiry to payment received.
• Follow Training SOP for training and training records.

• Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science
• 2– 5 years’ experience working as a senior scientist in a lab environment or PhD 3-5 years’ experience working in the Pharmaceutical Industry.
• 1 – 3 years’ experience in a customer/client contact position
• Several years’ experience in the area of pharmaceutical analysis and project management
• Thorough knowledge Regulatory Affairs and Pharmaceutical development with emphasis on CMC.
• Experience with bio-pharmaceuticals a plus
• Strong negotiation, communication, customer relation, and interpersonal skills
• Self-starter with entrepreneurial attitude
• The incumbent must be capable of multi-tasking in order to meet the required sample turn-around time and client satisfaction while working together with the Laboratory Managers on a regular basis
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

We are SGS – the world’s leading testing, inspection, and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world.