SEReferrals and Intake Coordinator
Sevita is a leading provider of home and community-based health care, supporting children and adults with complex needs for over 50 years.
OUR MISSION AND PERFORMANCE EXPECTATIONS
At Sevita, we believe that everyone deserves to live well. For more than 50 years, our team members have provided home and community-based health care for adults, children, and their families across the United States. Our extraordinary team offers innovative, quality services and support that lead to growth and new opportunities for the people we serve and for our employees.
SUMMARY
The Referral Intake Coordinator assists clients in making the first step towards their better future. Is part of a centralized and growing team of professionals that are the first point of contact to our referral sources including but not limited to; individuals, parents, and healthcare providers seeking services for Behavior Health and Early Childhood Development. This role focuses on coordinating the collection of pertinent information to match the client with the relevant program(s) to fit their needs.
ESSENTIAL JOB FUNCTIONS
To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below.
• Provide compassionate customer service and establish / maintain relationships with referral sources
• Provide knowledgeable information regarding company services including programs and product lines offered
• Answer calls and process email, fax, website and internal inquiries in a timely and professional manner
• Provide information to referral source inquiries regarding programs and services offered
• Gather and enter necessary data in the intake system (Credible) including demographic, insurance and desired service information
• Ensure supporting documentation is entered into the Electronic Health Record
• Providing accurate information to person served including scheduling an initial appointment or providing information regarding next steps
• Facilitate determination of referral viability
• Establish and maintain knowledge and proficiency of health plans in order to perform health insurance eligibility and verification to ensure proper handling and placement of each referral
• Verify benefits for health insurance using portals (EVS, Tuffs, Availity, Optum, WellCare, etc.)
• Relay accurate information regarding coverage to person served
• Identify all types of funding possibilities including primary, secondary, and ancillary
• Responsible for caseload completion including follow up on incomplete cases
• Routinely run and analyze reports in regards to productivity
• Collaborate and communicate issues and concerns with all internal and external staff as necessary
• Assist with special projects as department growth occurs within additional markets
• Performs other related duties and activities as required.
SUPERVISORY RESPONSIBILITIES
• None
Minimum Knowledge and Skills required for the Job
The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job.
Education and Experience:
• High School diploma or equivalent; Associate or Bachelor’s degree preferred
• 1+ year Customer Service experience with strong communication and analytical skills
• Healthcare experience (i.e., Patient Access, Admission) preferred. Behavioral Health experience is a plus
Certificates, Licenses, and Registrations:
• N/A
Other Skills and Abilities:
• Desire and ability to work independently in a private home setting to achieve performance goals
• Detail-oriented with ability to multi-task in a fast paced environment
• PC literacy and experience with MS Office Applications
Other Requirements:
• Travel as needed
Physical Requirements:
• Normal Office Work, Data Entry: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
AMERICANS WITH DISABILITIES ACT STATEMENT
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation to be determined on a case by case basis via the interactive process.
EEO STATEMENT
Sevita is committed to providing equal opportunities to all employees and applicants for employment. We are committed to creating an inclusive and diverse workplace that values and respects the unique talents, experiences, and perspectives of our employees and the people we serve. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, pregnancy, gender identity or any other characteristic protected by law.
Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.
We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.
As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.
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About the job
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Job type
Full Time
Experience level
Entry-level
Location requirements
Hiring timezones
United States +/- 0 hoursJob categories
About Sevita
Learn more about Sevita and their company culture.
Sevita, formerly known as The MENTOR Network, has been a pivotal provider in home and community-based health care for over 50 years. Born from the belief that homes and communities are thriving spaces, Sevita focuses on enhancing the lives of individuals across various age groups. They specialize in care for children, individuals with disabilities, those suffering from neurological injuries, and seniors who require daily medical support.
At Sevita, the mission is profound: to serve over 50,000 individuals by providing tailored support that promotes independence and quality of life. This includes services such as behavioral health support, foster care, and assistance for individuals with autism spectrum disorders. The wellness strategy takes a holistic approach, catering not only to the physical health needs but also emphasizing the psychological and social determinants of health. Through this comprehensive support system, Sevita empowers each individual to thrive in their communities and lead their best lives.
SESevita
Company size
5000+ employees
Founded in
1967
Chief executive officer
Philip Kaufman
Markets
Employees live in
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